ERP Data Analyst
Woolpert
ERPRemote SensingSelenium
Material Handling Parts Support Specialist
WMH Solutions
full-time
Posted on:
Origin: • 🇺🇸 United States • Alabama
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ERP
About the role
- Provide exceptional customer support, ensuring clients receive the right parts at the right time.
- Accurately process parts inquiries, orders, and returns.
- Assist customers in identifying optimal parts solutions and ensure compatibility and performance.
- Build and maintain strong customer relationships to foster trust and loyalty.
- Coordinate and fulfill daily parts orders and drop shipments, ensuring seamless logistics.
- Maintain real-time inventory accuracy, conduct cycle counts and inventory reconciliations.
- Optimize parts storage and retrieval processes for efficiency and accessibility.
- Process purchase orders, invoices, and shipping documentation with compliance and accuracy.
- Support vendor and supplier coordination to streamline parts procurement and pricing strategies.
- Assist in managing fleet parts and service-related inventory needs.
- Utilize ERP and inventory management systems to update records and maintain accurate reporting.
- Manage parts receiving, stocking, and distribution in the warehouse.
- Operate forklifts and material handling equipment to load, unload, and transport parts safely.
- Ensure a safe, clean, and organized work environment, adhering to company safety standards.
- Identify opportunities to improve inventory processes, efficiency, and cost-effectiveness.
- Work collaboratively with service, sales, and logistics teams to optimize workflow and customer satisfaction.
- Report to Travis Horton.
Requirements
- High School Diploma or GED required.
- 3-5 years in parts support or service within the material handling or forklift industry.
- Experience with heavy equipment, agriculture, or automotive parts is a plus.
- Deep understanding of forklift systems (electrical, hydraulic, and mechanical).
- Strong diagnostic and troubleshooting skills.
- Proven ability to deliver outstanding customer service and build relationships.
- Strong critical thinking and analytical skills.
- Ability to manage multiple parts tasks, prioritize effectively, and maintain efficiency under pressure.
- Works well with technicians, service specialists, sales teams, and vendors.
- Proficient in ERP software, IMS systems, diagnostic tools, Microsoft 365 Suite, and advanced Excel preferred.
- Self-motivated, results-oriented, with strong work ethic and drive.
- Excellent attention to detail and precision.
- Exceptional verbal and written communication skills.
- Leadership and coaching ability to guide and mentor others.
- Ability to operate forklifts and material handling equipment and lift/move items weighing over 50 lbs.
