Customer Service Representative
Centah Inc.
Material Handling Branch/Operations Manager, PSM – Heavy Equipment
WMH Solutions
full-time
Posted on:
Origin: • 🇺🇸 United States • Tennessee
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Oversee all branch functions including service, parts, rental, and sales support to ensure smooth operations and customer satisfaction.
- Optimize workflows, streamline processes, and enhance service delivery to maximize branch performance.
- Manage branch P&L, monitor expenses, oversee pricing, and ensure profitability while maintaining service standards.
- Collaborate with Sales, Service, and Corporate teams to align strategies and resolve challenges.
- Recruit, train, mentor, and develop technicians, support specialists, and branch personnel; set goals and foster accountability.
- Lead training and development initiatives and provide hands-on technical guidance.
- Act as the face of WMH for customer engagement, resolving concerns and driving retention.
- Develop and implement strategic sales and market expansion plans to grow market share and revenue.
- Coordinate with vendors and suppliers, manage procurement, invoicing, and purchase orders.
- Ensure safety and regulatory compliance (OSHA), oversee facility and fleet maintenance and repairs.
- Monitor and report key performance metrics and prepare performance reports to drive improvements.
- Perform physical tasks and lift equipment as required; work in warehouse and office environments.
- Report to Karl Duffy and drive branch operational excellence.
Requirements
- High School Diploma or GED (required).
- Preferred 7-10+ years of sales/service management experience in industrial equipment (preferred).
- 5+ years of management & leadership experience (preferred).
- Supervisory experience overseeing 2-6 direct reports and 10-15 technicians (preferred).
- Extensive background in Material Handling, Parts, or Service Management (highly preferred).
- Strong understanding of forklifts and material handling equipment.
- Ability to manage branch operations, optimize workflows, and drive performance metrics.
- Understanding of OSHA regulations and other applicable industry standards (preferred).
- Excellent verbal and written communication skills.
- Experience with Microsoft Office (Excel, Word, Outlook, PowerPoint), Windows-based systems, CRM systems, and operational management software.
- Strong analytical, problem-solving, time management, and organizational skills.
- Valid Driver’s License and willingness to travel ~20% for demonstrations and customer visits.
- Ability to lift and move items over 50 lbs and meet physical demands (standing, walking, bending, kneeling, stooping, crouching).
- Prior lift truck industry and territory sales experience (preferred).
