C.H. Robinson

Account Manager

C.H. Robinson

full-time

Posted on:

Origin:  • 🇺🇸 United States • Arizona, Florida

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Salary

💰 $24 - $49 per hour

Job Level

JuniorMid-Level

About the role

  • Build and maintain strategic relationships across customer supply chains, including independent growers/vendors, PDNS, and stores.
  • Lead overall program management for 20+ distributors, ensuring alignment and operational efficiency.
  • Serve as the first line of communication for product distribution and store-specific issue resolution.
  • Conduct regular business reviews to uncover growth opportunities and drive retention.
  • Leverage Robinson Fresh tools and category management strategies to design customer-centric solutions using price, promotion, assortment, and merchandising.
  • Manage customer-specific scorecards with a proactive approach to performance tracking.
  • Support store expansion plans through distributor onboarding, exits, and realignment.
  • Oversee item-level management and order guide updates using customer systems.
  • Assist in commodity RFPs and pricing analysis to support strategic sourcing.
  • Collaborate with internal SMEs to develop and execute product, mode, or service line opportunities.
  • Partner with operations and supply teams to ensure optimal execution and continuous improvement.
  • Advocate for customer needs internally, ensuring alignment and prioritization of resources.
  • Navigate conflict and manage difficult conversations with tact and diplomacy.
  • Own account strategy including RFP, proposal, and award management.
  • Monitor financial performance, volume, and service metrics to identify efficiencies.
  • Ensure accurate order-level management including communication flow, service failures, and inventory reconciliation.
  • Manage customer pricing strategies using internal tools and insights.
  • Support onboarding of new accounts, leveraging automation and defining execution plans.
  • Ensure compliance with AR processes and negotiated payment terms.

Requirements

  • High School diploma or GED
  • Minimum 2 years of previous sales and/or account management experience
  • Ability to travel up to 25% (domestically and internationally)
  • Preferred Qualifications: Bachelor’s degree from an accredited college or university
  • Strong analytical and problem-solving skills; ability to make data-driven decisions
  • Strong strategic orientation, relationship building, negotiation skills (ability to persuade, motivate and influence others), and business acumen
  • Ability to thrive under deadlines and work in a team environment, while also delivering independent results
  • Strong prioritization skills, multi-tasking skills, and works with a sense of urgency
  • Excellent verbal and written communication skills; must work effectively with all levels of management and employees
  • Proficient in Microsoft Office Suite of programs
  • Values a diverse and inclusive work environment