WM

Program Manager, Sales

WM

full-time

Posted on:

Origin:  • 🇺🇸 United States • South Carolina

Visit company website
✨ AI Apply
Manual Apply

Job Level

JuniorMid-Level

About the role

  • Establishes and maintains a high level of customer satisfaction.
  • Communicates to and works with the Retention Manager to resolve unique customer issues.
  • Increases revenue and profitability by executing sound plans on retention calls to improve the customers' service and/or profitability.
  • Matches Waste Management services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other Waste Management business opportunities, referring internally as appropriate.
  • Proposes customer solutions that are compliant with appropriate local, state and federal regulations.
  • Updates and secures customer service agreements.
  • Effectively use WM sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.).
  • Acquires in depth industry and company knowledge in order to prepare complex proposals and make recommendations on equipment optimization and leasing options.

Requirements

  • Bachelor's Degree (accredited) in Sales, Marketing, Business Administration or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience.
  • Two (2) years of relationship management experience in environmental, waste or related service industry (in addition to education requirement).