Program Manager, Sales
WM
full-time
Posted on:
Location Type: Hybrid
Location: Columbia • South Carolina • United States
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About the role
- Manages existing business relationships by developing and implementing sound retention strategies.
- Utilizes strong negotiation efforts to preserve business and securing contract agreements from previously non-contracted customers.
- Handles all retention requests, providing ongoing education of contract details to existing customers.
- Obtains customer contract commitments during face-to-face interactions.
- Resolves escalations for customer service within the book of business through this position.
Requirements
- Education: Bachelor's Degree (accredited) in Sales, Marketing, Business Administration or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience.
- Experience: Two (2) years of relationship management experience in environmental, waste or related service industry (in addition to education requirement).
- Ability to generate reports, general business correspondence, present information and respond to questions for managers, clients and the public.
- Significant knowledge of Microsoft Office applications, including Word, Excel and PowerPoint with substantial experience with web based interactive systems.
- Demonstrate exceptional presentation skills.
Benefits
- At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability.
- Stock Purchase Plan.
- Company match on 401K.
- Paid Vacation.
- Holidays.
- Personal Days.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
relationship managementnegotiationcontract managementreport generationbusiness correspondencepresentation skills
Soft Skills
customer serviceproblem resolutioncommunication