HR Service Center Compliance Manager
WM
full-time
Posted on:
Location Type: Hybrid
Location: Houston • Texas • United States
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Tech Stack
About the role
- Oversee Tier 2 support for wage and hour matters, including review and resolution of pay-related inquiries and escalations
- Manage prevailing wage operational support, including coordination of required data, documentation, and process adherence
- Lead governance and oversight for timekeeping administration, edits, approvals, and issue resolution in partnership with Payroll and operational stakeholders
- Monitor compliance-related cases of trends, recurring risks, and breakdowns in process execution
- Manage workload distribution, escalations, service levels, and quality of work across compliance-related processes
- Provide coaching, direction, and performance management for team members supporting complex casework
- Ensure a high standard of customer service while balancing risk mitigation, control, and policy adherence
- Collaborate with Legal and Employee Relations on higher-risk or sensitive compliance matters
- Work with HRBPs and business leaders to resolve escalated issues requiring operational and policy expertise
- Drive HR compliance, regulatory frameworks, and data privacy practices (e.g., GDPR, HIPAA)
- Support alignment across Tier 1, Tier 2, and partner teams to ensure clear routing and appropriate escalation of work
- Contribute to the broader HR Service Center operating model, governance routines, and performance reporting
- Provide expertise and knowledge of wage and hour practices, timekeeping processes, employment verification, and HR operational controls
- Support ServiceNow, Oracle HCM, UKG, or other HR case management and timekeeping systems
- Other ancillary duties may be assigned.
Requirements
- Bachelor's Degree (accredited) in business, human resources, or related discipline
- High School Diploma or G.E.D (accredited) and four years of relevant experience
- 5 years of related experience (in addition to education requirement)
- Lean Six Sigma body of knowledge
- Certified Customer Service Professional (CCSP)
- Expertise in process improvement methodologies such as Lean, Six Sigma, or Business Process Reengineering (BPR)
- Strong understanding of HR operating models, shared services, and service delivery frameworks
- Strong data analysis skills with the ability to interpret trends, identify root causes, and support data-driven decision-making (Excel, Power BI, or similar tools)
- Strong skills in service culture transformation, team development, and change management
- Excellent communication, collaboration, and stakeholder management abilities
Benefits
- Medical, Dental, Vision, Life Insurance and Short-Term Disability
- Stock Purchase Plan
- Company match on 401K
- Paid Vacation, Holidays, and Personal Days
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
wage and hour practicestimekeeping processesemployment verificationdata analysisprocess improvement methodologiesLean Six SigmaBusiness Process Reengineeringregulatory frameworksdata privacy practicescompliance-related processes
Soft Skills
coachingperformance managementcustomer servicerisk mitigationcollaborationstakeholder managementteam developmentchange managementcommunicationservice culture transformation
Certifications
Bachelor's DegreeCertified Customer Service Professional