WM

Customer Service Representative III

WM

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $20 - $28 per hour

About the role

  • Handles incoming calls, emails, inquiries and transactions from various segments within the book of business.
  • Possess a strong knowledge of internal process, understands relationships and key linkages between business units.
  • Collaborates with internal and external parties to coordinate service related activities and manage client projects.
  • Resolves customer escalated issues quickly and efficiently by engaging the right people and departments within WM Strategic Business Solutions.
  • Possess strong time management and follow through skills, has the ability to transition seamlessly between service requests, ensuring all deadlines are met and service is confirmed.
  • Provides customer proactive service and education regarding service options, charges, billing, and contracts.
  • Documents each interaction, ensuring service, pricing and other required information are entered into the system.
  • Strives to meet or exceed service and operational goals established for the service, including productivity, quality, accuracy and timeliness goals.
  • Maintains routine customer service related reports and creates reports as requested.

Requirements

  • High School Diploma or GED (accredited)
  • 2 years of customer service experience
  • 6 months as a WM customer service representative
Benefits
  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Short Term Disability
  • Stock Purchase Plan
  • Company match on 401K
  • Paid Vacation
  • Holidays
  • Personal Days
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
time managementcustomer serviceproblem resolutioncollaborationcommunicationorganizational skillsproactive servicedocumentationservice coordinationfollow through
Certifications
High School DiplomaGED