WM

Program Manager, Key Accounts

WM

full-time

Posted on:

Location Type: Hybrid

Location: Virginia • United States

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Salary

💰 $80,000 - $95,000 per year

About the role

  • Provide exceptional customer service to large accounts.
  • Handle after-hours calls and bid work.
  • Manage highly transactional accounts.
  • Establish and maintain a high level of customer satisfaction.
  • Communicate to and work to resolve unique customer issues.
  • Increase revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability.
  • Match WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicate pricing and service strategies; proactively engage other WM business opportunities, referring internally as appropriate.
  • Propose customer solutions that are compliant with appropriate local, state and federal regulations.
  • Update and secure customer service agreements.
  • Effectively use WM sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.)

Requirements

  • Bachelor's Degree (accredited) in Sales, Marketing, Business Administration or similar area of study, or in lieu of degree - High School Diploma or GED (accredited) and four (4) years of relevant work experience.
  • 2 years of relationship management experience in environmental, waste or related service industry (in addition to education requirement).
Benefits
  • Medical, Dental, Vision, Life Insurance and Short-Term Disability
  • Stock Purchase Plan
  • Company match on 401K
  • Paid Vacation
  • Holidays
  • Personal Days
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicerelationship managementrevenue generationprofitability improvementcustomer solutionscomplianceservice agreements
Soft Skills
communicationproblem-solvingcustomer satisfactionproactive engagement
Certifications
Bachelor's DegreeHigh School DiplomaGED