Customer Service Supervisor
WM
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $61,275 - $63,000 per year
About the role
- Manages the daily operations of the customer service team of CSRs
- Develops, implements and maintains processes, procedures and programs to improve customer service
- Responsible for promoting company standards by engaging employees to drive customer loyalty
- Provides day-to-day supervision and technical assistance to customer service staff
- Directs customer service teams toward achievement of operational goals
- Organizes and schedules all necessary resources required to accomplish activities
- Oversees personnel needs of the department including coaching, training, and evaluating employee performance
- Compiles all customer service data requirements into reports, and analyzes results
- Investigates and researches escalated customer service inquiries
Requirements
- High School Diploma or GED (accredited)
- 6 years of relevant work experience (in addition to education requirement)
- 2 years in a supervisory role
Benefits
- Medical, Dental, Vision, Life Insurance
- Short Term Disability
- Stock Purchase Plan
- Company match on 401K
- Paid Vacation
- Holidays
- Personal Days
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
team managementcustomer service improvementemployee engagementcoachingtrainingperformance evaluationdata analysisproblem-solving
Certifications
High School DiplomaGED