WM

Field Service Technology Manager

WM

full-time

Posted on:

Location Type: Hybrid

Location: Houston • Texas • United States

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Tech Stack

OraclePMPServiceNow

About the role

  • Responsible and accountable for managing end-user technology support and operations activities in an assigned area.
  • Collaborates with Market Area and internal business partners, and other Field Service Delivery Managers to define project objectives, develop detailed delivery plans, schedules and resource plans.
  • Plans technology initiatives and projects, establishes priorities and monitors progress.
  • Leads a team of Technical Analysts to establish and communicate common goals and direction for the team.
  • Evaluates status and resource utilization and implements changes to improve the team's effectiveness.
  • Oversees performance management and budget for managed service providers.
  • Prepares status reports and presentations as necessary.
  • Facilitates communication between peers, team, business partners and senior management.
  • Mentors team members, encourages career development, and oversees overall team performance management.
  • Acts as customer advocate while maintaining corporate policies.
  • Provides World Class customer service to business partners.
  • Travels up to 25-50% of the time.

Requirements

  • Education: Bachelor's Degree (accredited) in Computer Science, MIS, Business Administration, or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience.
  • Experience: Six (6) years of relevant work experience (in addition to education requirement).
  • Preferred: Certifications: MCP, ITIL, CCNA, PMP or Agile methodology.
  • Preferred: Experience executing or directing Mergers & Acquisitions activities.
  • In dept knowledge and skills in one or more of the following: Oracle HCM, ServiceNow, enterprise technology deployments, analytic skills, strategy development, project management, networking capabilities, vendor management and general information technology knowledge.
Benefits
  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Short Term Disability
  • Stock Purchase Plan
  • Company match on 401K
  • Paid Vacation
  • Holidays
  • Personal Days
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementanalytic skillsnetworking capabilitiesvendor managemententerprise technology deploymentsstrategy developmenttechnical analysis
Soft Skills
leadershipcommunicationmentoringcollaborationcustomer serviceperformance management
Certifications
MCPITILCCNAPMPAgile methodology