WM

Inside Sales Supervisor – Sales Support

WM

full-time

Posted on:

Location Type: Hybrid

Location: Phoenix • Arizona • United States

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About the role

  • Establishes and maintains a high level of customer satisfaction with all transactions processed
  • Communicates to and works with Market Area Management to help resolve unique customer or internal sales issues
  • Ensures team members meet or exceed daily activity goals for processing new sales, lead generation and contact productivity
  • Executes ongoing training that provides both formal training and informal coaching sessions to ISS Representatives
  • Encourages feedback and is available to answer questions, provide direction and/or offer assistance when needed
  • Maintains a high-quality work environment and motivates ISS reps to perform at their highest levels
  • Manage information flow to employees through effective meetings, memos, and other communications channels
  • Exceptionally organized with the ability to prioritize departmental functions
  • Create and deliver Performance Coaching and Improvement Plans for ISS reps
  • Deliver agents scorecards based on performance, attendance, and team participation
  • Sets up and maintains accurate customer records for all customer interactions

Requirements

  • Education: Bachelor's Degree (accredited) or High School Diploma/GED and four (4) years of relevant work experience
  • Experience: Five (5) years of related work experience
  • Requires excellent communications skills, both verbal and written
  • Must have quick problem-solving ability
  • Must be able to work with and understand financial information and data and possess basic computational ability
  • Proven ability to maintain good working relationships with coworkers, customers, and vendors
  • Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations.
  • Candidates must be able to: build relationships, communicate with impact, demonstrate professionalism, demonstrate leadership/coaching, make sound decisions, think strategically, produce results, know the business, influence and negotiate, manage work/time, and use ethical practices.
Benefits
  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Short Term Disability
  • Stock Purchase Plan
  • Company match on 401K
  • Paid Vacation
  • Holidays
  • Personal Days
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
financial information analysisdata managementperformance coachinglead generationcustomer record managementcomputational abilitysales processingactivity goal trackingscorecard deliveryproblem-solving
Soft Skills
communication skillsrelationship buildingleadershipcoachingstrategic thinkingprofessionalisminfluencenegotiationtime managementorganizational skills
Certifications
Bachelor's DegreeHigh School Diploma/GED