Customer Service Representative
WM
full-time
Posted on:
Location Type: Remote
Location: Alabama • Arizona • United States
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Salary
💰 $15 - $20 per hour
Job Level
About the role
- Interact with WM Customers via Multi-Channel Customer Service
- Handle 60-80 contacts a day in a fast-paced environment
- Use multiple applications, knowledge bases, tools, and calculators
- Provide one call resolution for customer issues
- Listen for cross sell opportunities
- Establish customer accounts
- Attempt to retain customers who call to cancel services
- Complete cross training with Operations, Sales, and Billing
Requirements
- High School Diploma or GED (accredited)
- 1 year of previous customer service experience (in addition to education requirement)
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Short Term Disability
- Stock Purchase Plan
- Company match on 401K
- Paid Vacation
- Holidays
- Personal Days
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer servicecommunicationproblem-solvingcross-sellingcustomer retentionfast-paced environmentmulti-taskingactive listening
Certifications
High School DiplomaGED