Customer Service Representative II
WM
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $18 - $22 per hour
Job Level
Tech Stack
About the role
- Receive and process inquiries from customers
- Serve as the end-to-end point of contact for customers
- Resolve customer issues
- Manage a high volume of inbound and outbound interactions from CE partners via multi-channels
- Handle contacts daily in a fast-paced/high-volume environment
- Use multiple applications, knowledge bases, tools, and calculators to research and resolve customer queries
- Handle escalated contacts
Requirements
- High school diploma or G.E.D (accredited)
- One (1) year of previous customer service experience
- Excellent verbal, written and analytical skills
- Proficiency in MS Office
- Strong Keyboarding Skills
- Professional phone and email communication skills
- Handle the stress of multi-tasking
- Ability to react well under pressure and treats others with respect
- Excellent time management skills to prioritize and plan work activities
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Short-Term Disability
- Stock Purchase Plan
- Company match on 401K
- Paid Vacation
- Holidays
- Personal Days
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer service experienceMS Office proficiencykeyboard skills
Soft Skills
verbal communicationwritten communicationanalytical skillsprofessional communicationmulti-taskingstress managementtime managementrespectfulness
Certifications
high school diplomaG.E.D