The Sales Enablement Associate is responsible for coaching, developing and supporting sales reps and Managers, responsible for retaining customers and new business growth.
This role facilitates engaging sales skills workshops, leads new hire onboarding programs, and provides ongoing training on sales processes, methodologies, and tools.
Track learner participation and feedback to improve delivery effectiveness
Act as a feedback loop between the field and the broader enablement team
Collaborate with Instructional Designers and Enablement Specialists to optimize training materials and delivery methods
Support localization or tailoring of training content based on team needs
Facilitate in-person and virtual sales training sessions for new hire onboarding, ongoing skills development, change launches, and tools training
Provide real-time support for sellers navigating new tools, processes, or messaging
Collaborate with delivery leadership teams to ensure consistent execution of delivery standards defined within the L&LD standard operating procedures
Offer guidance and constructive feedback during Train – the -Trainer events to team members, fellow Learning & Leadership Development trainers and Area Sales Trainers ensuring they understand and effectively deliver the program as designed.
Create a safe and inclusive learning environment to ensure a positive learning experience for all

Requirements

Bachelor's Degree (accredited) Preferred or High School Diploma or GED (accredited) and four (4) years of relevant work experience
2 years of supervisory experience either as a supervisor or in a delegated team lead role required
3 years delivering sales training to adult learners in a variety of learning methods in a call center and field-based sales environment required.
Takes initiative to lead teams and seek continuous improvements
Willing to give and receive feedback in productive, objective manner
Exhibits a comfort level with speaking to senior level managers
Can remain discreet and handle sensitive, confidential personnel matters
Embraces and models WMs Commitments and Values
Can carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.
Must show flexibility to react to change productively and be willing to handle other essential tasks as assigned by program and leadership.
Excellent oral and written communication skills.
Excellent delivery platform skills
Must be computer literate with working knowledge of Microsoft Windows (Word, Excel, PowerPoint, Teams).
Observation, coaching and feedback skills
Influencing and persuasion skills
Leadership and team building skills
Adaptability
Conflict management skills
Analytical skills
Critical thinking and problem-solving skills
Planning, organization, and time management skills
Program execution skills with a focus on the business need and return on investment
Enthusiasm for developing people
Lifelong learning
Ability to travel 30-40%

Benefits

Competitive compensation and bonus plan with benefits, including medical, dental, vision and RRSP match
Paid vacation, holidays and personal days
Opportunities for growth and leadership development
A culture that values innovation, collaboration and inclusivity

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

sales trainingcoachingadult learningperformance appraisalprogram executionfeedback deliveryconflict managementanalytical skillscritical thinkingtime management

Soft Skills

leadershipteam buildingadaptabilitycommunicationinitiativeflexibilityenthusiasm for developing peopleinfluencingpersuasionlifelong learning

Certifications

Bachelor's DegreeHigh School DiplomaGED