WM

Senior Manager, Employee Experience

WM

full-time

Posted on:

Location Type: Hybrid

Location: Houston • Texas • United States

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Job Level

Senior

About the role

  • Lead strategy and programs that build a culture of belonging across the enterprise, ensuring all employees feel connected to WM’s purpose, Commitments, and Values.
  • Design and deliver initiatives that strengthen employee connection and community, with a strong focus on reaching and engaging frontline employees.
  • Engage directly with frontline employees and leaders to ensure WM’s culture, values and employee experience programs are accessible, meaningful and have impact employees in all roles.
  • Partner with Internal Communications to ensure all messages are clear, engaging, and accessible for employees across all roles, geographies, and shifts.
  • Create tools and processes that elevate the voice of employees across their lifecycle (new hires, tenured employees, and exiting employees), ensuring feedback informs belonging-focused programs.
  • Provide leadership, resources, and guidance for ERGs and BRGs, ensuring they serve as platforms for employee connection and deliver measurable business returns.
  • Collaborate with the Human Resources Team and business leaders to embed belonging into talent practices, leadership development, and workforce programs.
  • Build strong, trust-based relationships across the organization, modeling behaviors that promote openness, and a sense of shared purpose.
  • Partner with WM’s social impact strategy to align employee experience with broader community commitments and oversee key external partnerships that advance belonging and business impact.
  • Drive enterprise cultural integration efforts for newly acquired companies, ensuring alignment with organizational values, employee experience standards and ways of working.

Requirements

  • Bachelor’s Degree (accredited) in Human Resources, Business Administration, or similar area of study, or in lieu of degree, High School Diploma or GED (accredited).
  • 4 years of relevant experience.
  • 7 years of previous experience in Human Resources, Employee Relations, or a related area (in addition to education requirement).
  • 7 years of project/program management experience, ideally in a geographically dispersed corporate and field operations environment.
  • 7 years of experience partnering with communications to deliver messages employees want to engage with, using creative tactics and media.
  • Experience working with large organizations with diverse employee groups and demographics.
  • Experience connecting culture and belonging to frontline employees in a way that drives awareness, engagement and positive impact.
  • Experience working in an Operations environment or industry (distribution, logistics, aviation, contact/call centers, etc.) with a track record of implementing initiatives that produced measurable business results.
  • Demonstrated expertise in creating and sustaining a culture of belonging, including experience leading ERGs/BRGs, employee connection initiatives, or equivalent culture or belonging-focused programs.
Benefits
  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Short Term Disability
  • Stock Purchase Plan
  • Company match on 401K
  • Paid Vacation
  • Holidays
  • Personal Days
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementprogram managementemployee relationshuman resources managementemployee engagement initiativescultural integrationfeedback processescommunication strategiesdata analysis for employee feedbackstrategic planning
Soft Skills
leadershiprelationship buildingcollaborationtrust-buildingopennesscommunity engagementcultural awarenesscreativityadaptabilityproblem-solving
Certifications
Bachelor’s Degree in Human ResourcesBachelor’s Degree in Business AdministrationGED