Customer Experience Supervisor – East
WM
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
Salary
💰 $65,700 - $83,800 per year
About the role
- Overseeing daily operations of the customer service department.
- Providing leadership, support, and development to staff.
- Managing personnel needs including hiring, training, coaching, and evaluating employees.
- Monitoring and enhancing customer service performance.
- Analyzing feedback and implementing strategies to meet/exceed service goals.
- Enforcing company policies and mentoring team leads.
- Compiling reports and analyzing budgets and financial data.
Requirements
- High School Diploma or GED (accredited)
- 5 years of relevant work experience
- Call center or customer service experience
- Supervisory/management skills
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Short Term Disability
- Stock Purchase Plan
- Company match on 401K
- Paid Vacation
- Holidays
- Personal Days
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
leadershipsupportdevelopmenthiringtrainingcoachingevaluatingmentoringanalyzing feedbackstrategic implementation
Certifications
High School DiplomaGED