WM

Senior Manager, Customer Data & Analytics

WM

full-time

Posted on:

Location Type: Hybrid

Location: Houston • Texas • United States

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Job Level

Senior

About the role

  • Partner with Digital and Business partners to define and implement the data strategy and data governance for the Customer businesses including Sales, Customer Experience, Brand & Marketing and Pricing.
  • Collaborate with business stakeholders and IT leaders to identify and prioritize data needs and opportunities.
  • Manage a team of data engineers, business analysts, data management analysts and support staff to deliver high-quality data solutions and services.
  • Oversee the design, development, and maintenance of data pipelines, data warehouses, data lakes, dashboards, reports, and analytical models including AI (GenAI, Agentic AI).
  • Drive innovation and best practices in data engineering, AI/analytics, and data management solutions.
  • Ensure data quality, integrity, security, and compliance with data governance standards and best practices.
  • Oversee the team budget, resource planning and supplier management.
  • Provide guidance, coaching and mentoring to the data and analytics team and foster a culture of learning and development.

Requirements

  • Bachelor's Degree (accredited) in Computer Science, MIS, Business Administration or similar area of study, or in lieu of degree High School Diploma or GED (accredited) and 4 years of relevant experience.
  • 8 years or more years previous experience (in addition to education requirement)
  • Project Management Certification (preferred)
  • ITIL (preferred)
  • Certified Software Test Engineer (preferred)
  • Experience with AI tools and technologies (preferred)
Benefits
  • Medical, Dental, Vision, Life Insurance and Short Term Disability
  • Stock Purchase Plan
  • Company match on 401K
  • Paid Vacation
  • Holidays
  • Personal Days
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data strategydata governancedata pipelinesdata warehousesdata lakesdashboardsanalytical modelsAIdata management
Soft Skills
collaborationteam managementcoachingmentoringresource planningbudget managementinnovationbest practices
Certifications
Bachelor's DegreeProject Management CertificationITILCertified Software Test Engineer