WM

Sales Retention Account Associate, Bilingual Preferred

WM

full-time

Posted on:

Location Type: Hybrid

Location: Tupelo • Mississippi • United States

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About the role

  • Become a retention expert
  • Handle inbound and outbound calls with customers
  • Resolve issues and secure updated service level agreements
  • Utilize new technology for outreach process
  • Learn effective negotiation techniques
  • Save, secure, and convert customers wanting to cancel contracts
  • Upsell and close new business when opportunities arise

Requirements

  • High School Diploma or GED (accredited)
  • 1 year Business-to-business account management, inside sales (phone based sales), and/or customer service experience that includes a sales component
  • Bilingual skillset, with ability to read, speak, and write fluently in Spanish.
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
account managementinside salescustomer servicenegotiation techniquessales component
Soft Skills
retention expertisecommunicationproblem-solvingpersuasioncustomer conversion
Certifications
High School DiplomaGED