Inside Sales Account Executive
WM
full-time
Posted on:
Location Type: Hybrid
Location: Morrisville • North Carolina • South Carolina • United States
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Salary
💰 $24 per hour
Job Level
About the role
- Serve as the lead point of contact for customer account management matters in an assigned book of business
- Establish and maintain a high level of customer satisfaction with internal and external customers
- Build and maintain strong, long-lasting customer relationships
- Align Waste Management products and services with customer needs
- Propose solutions that are compliant with appropriate local, state and federal regulations
- Increase account penetration through consultative selling skills
- Negotiate, update, and renew customer service agreements to maximize profits
- Provide ongoing education of contract details and use of strong negotiation skills
- Resolve challenging customer requests
- Collaborate with the Inside Sales Manager to resolve all customer escalations or issues
- Communicate rates, charges and service strategies with conviction
- Understand and effectively use customer incentives and concessions
- Collaborate with sales team to identify and grow opportunities within territory
- Engage additional WM business opportunities
- Use Waste Management sales productivity software tools accurately and consistently
- Prepare reports as needed and/or handle general administrative duties as appropriate
Requirements
- High School Diploma or GED (accredited)
- 1 year WM experience or 5 years of business-to-business account management at a proficient level
- Ability to effectively convert customer cancellation requests
- Ability to build relationships (highly competent)
- Ability to set goals
- Proficient in time management
- Proficient in computer skills
- High impact communication
- Planning and organization
- Ability to negotiate (highly competent)
- Financial acumen
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Short and Long Term Disability
- Employee Stock Purchase Program (ESPP)
- 401K company match (4.5% with NO vesting period)
- Unlimited vacation time
- Annual education assistance benefit
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementconsultative sellingnegotiationcustomer relationship managementreport preparationadministrative duties
Soft skills
customer satisfactionrelationship buildingcommunicationtime managementplanningorganizationgoal settingfinancial acumen
Certifications
High School DiplomaGED