Account Associate – Bilingual, Retention
WM
full-time
Posted on:
Location Type: Hybrid
Location: Anjou • Canada
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Salary
💰 CA$49,000 - CA$59,000 per year
About the role
- Serves as a key point of contact for WM's Small/Medium business customers.
- Focuses on retaining and growing the team's book of business.
- Manages inbound call requests and conducts proactive customer outreach.
- Prevents customer cancellations and secures updated contract agreements.
- Uses sound retention strategies and effective negotiation skills.
Requirements
- High School Diploma or GED (accredited)
- 1 year Business-to-business account management, inside sales (phone-based sales), and/or customer service experience that includes a sales component
- Bilingual (French and English)
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Short Term Disability
- Stock Purchase Plan
- Company match on RRSP
- Paid Vacation
- Holidays
- Personal Days
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementinside salescustomer servicesales strategiesnegotiation skillsretention strategies
Soft skills
communicationcustomer outreachrelationship management
Certifications
High School DiplomaGED