Senior Technical Enablement Program Manager
Wiz
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Design programs that ensure customer success: You are the brain and strategic insight building impactful programs that ensure our post-sales team has the product, process, tool, and best practice knowledge and skills needed to ensure customer adoption, high CSATs, and efficient, effective Wiz implementation.
- Ensure technical efficacy: Be the voice of the post-sales field on New Product Introductions. You'll rapidly absorb complex architectural changes and translate them into actionable, high-impact technical requirements—answering the essential questions for our post-sales teams: "How do we deploy this?" "How do we troubleshoot it?" and "What are the known limitations?"
- Build the Technical Toolkit: Convert product updates into the "Survival Guide" the field uses every day. This includes everything from implementation playbooks and API documentation summaries to troubleshooting trees and health check checklists.
- Drive Operational Alignment: Partner with key stakeholders in Operations, Strategic Programs, CTO, and Post-Sales leaders directly to ensure global alignment of Support and Services roles, elevating best practices and driving both efficiency and consistency.
- Serve as the strategic hub between the Post Sales leadership (who defines role-based gaps), technical implementation groups like our CTO organization, the Content Creation team, AI tool builders, and more.
- Facilitate key sessions: You’re not just a partner behind the scenes, you are the face of technical enablement programming for your audiences. You lead key enablement sessions, can create a killer deck, and get to know your audience well.
- Working with our content builders and governance teams, you take full responsibility for the key materials needed for your roles to succeed.
- Go beyond delivery by actively measuring the effectiveness of technical enablement. Use support ticket data, implementation success rates, and field feedback to drive constant improvement, optimizing for technical proficiency and quantifiable reductions in escalated cases.
- You are the face of and strategic thought leader for technical enablement for our Post Sales audience. You build effective relationships with field leaders, individual contributors, supporting teams, and enablement leadership.
Requirements
- 5+ years proven experience in Technical Enablement, Post-Sales customer engagements, or Technical Program Management within a fast-paced, high-tech B2B environment.
- Deep Technical Acumen: Mandatory and demonstrable advanced knowledge of Cloud Security principles, implementation architecture, and post-deployment troubleshooting.
- Post-Sales Expertise: Demonstrated experience supporting or enabling Professional Services, Technical Support, or Customer Success Architecture teams.
- Executive Engagement: Ability to consult, influence and drive decision making with senior leadership and executives. Strong initiative-taking and project ownership skills.
- Exceptional Program Management: Strong attention to detail with a proven ability to manage multiple complex, cross-functional projects across various timelines. You are a powerful and effective communicator for both executives and individual contributors.
- Architectural Fluency: Strong understanding of how to translate technical product specs and "how-it-works" logic into field-consumable materials (Implementation playbooks, troubleshooting guides, configuration SOPs).
- Exceptional Collaboration: Ability to effectively partner with Product Management, Technical Enablement Teams, Operations, and Post-Sales Leadership to bridge the gap between "product built" and "product supported."
Benefits
- Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship.
- This role does not offer visa sponsorship.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Technical EnablementPost-Sales EngagementTechnical Program ManagementCloud SecurityImplementation ArchitecturePost-Deployment TroubleshootingProgram ManagementImplementation PlaybooksTroubleshooting GuidesConfiguration SOPs
Soft Skills
Executive EngagementInfluencingProject OwnershipAttention to DetailEffective CommunicationCollaborationInitiativeRelationship BuildingStrategic ThinkingFacilitation