Serve as the lead incident coordinator for high-severity events, activating playbooks, declaring incident severity, and coordinating with functional leads to drive a structured response.
Define, operationalize, and document the end-to-end incident response lifecycle that aligns to FedRAMP High, IL5, and NIST 800-53 requirements.
Drive readiness activities by designing and facilitating cross-functional tabletop exercises, hands-on simulations exercises, incident response team training, and review of playbooks to validate response protocols.
Facilitate Root Cause Analysis by leading post-incident reviews using structured methodologies and documentation to separate root causes from contributing factors and drive business-wide corrective actions to closure.
Serve as the primary liaison between technical and business units by translating incident details into business impact assessments that drive informed decision-making for legal, compliance, and operational teams.
Bridge technical and operational responses by building communication paths between engineering, operations, legal, compliance, and customer facing teams to translate complex incidents into actionable updates for leadership.
Establish centralized reporting, dashboards, and KPIs to monitor response efficiency, trend analysis, and program maturity.
Manage and optimize incident response tools like ServiceNow, PagerDuty, and Jira to ensure.

Requirements

7+ years of experience leading crisis management and incident response programs in FedRAMP High, IL5, or NIST 800-53 environments.
Direct experience in managing and leading major incidents
Direct experience working cloud environments, AWS required (other clouds a plus)
Experience working with cloud native technologies like containers and container orchestration platforms like Kubernetes.
Ability to interpret metrics and logs in observability and security event management tools such as Grafana, Prometheus, DataDog, Splunk, etc.
Experience with incident management platforms such as PagerDuty, ServiceNow, or Jira, including experience building automated notification trees and dashboards.
Strategic thinking and a risk focused mindset on reliability improvements
Ability to identify systemic gaps that feed back into program design and operations teams
Strong writing and documentation skills to effectively communicate with both technical and business audiences
Ability to maintain composure and exercise sound judgement while navigating high-stake decision making during complex and ambiguous incidents

Benefits

Medical, dental and vision insurance
Home Office Setup reimbursement
Flexible Spending Accounts
Monthly Connectivity reimbursement
Employee Assistance Program (EAP)
Short- and Long-term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan (with employer match)
Flexible paid time off + 11 paid holidays
Paid leave programs, including parental, pregnancy health, medical and bereavement leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

incident responsecrisis managementroot cause analysiscloud environmentsAWSKubernetesobservabilitysecurity event managementautomated notification treesprogram design

Soft Skills

strategic thinkingrisk focused mindsetstrong writingdocumentation skillscomposuresound judgementcommunicationleadershipcollaborationdecision making