Lead, mentor, and motivate a team of TAMs. Provide the team with technical and strategic guidance to ensure delivery of exceptional service to customers in your region.
Collaborate with Operations, Sales, Renewals, and Marketing teams on strategic account plans to help drive customer retention and growth.
Program management account escalations to ensure timeline and well-coordinated resolution.
Maintain up-to-date functional and technical knowledge of the Wiz platform. Continuously monitor news related to new & emerging cloud security threats. Grow your knowledge of the Wiz ecosystem (Cloud Service Providers, Technology partners, ...)
Help customers develop Success Plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives. Measure customers’ achievement of these key performance indicators and report those both internally and externally.
Identify and address technical issues to ensure high levels of customer satisfaction. Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently.
Advocate for customer needs across various departments (product management, support, etc.). Offer insights regarding the availability of new features in Wiz. Program manage account escalations effectively.

Requirements

7+ years of experience as a TAM, Solutions Engineer, or a related customer-facing technical role.
3+ years of experience managing technical customer-facing teams.
Practical understanding of cloud services, architectures, and security best practices, with CSP level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer) preferred.
Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them.
Proven track record of mentoring and managing high-performing technical teams.
Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
B.S. in Computer Science, Engineering, or similar field, or equivalent experience.

Benefits

Medical, dental and vision insurance
Home Office Setup reimbursement
Flexible Spending Accounts
Monthly Connectivity reimbursement
Employee Assistance Program (EAP)
Short- and Long-term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan (with employer match)
Flexible paid time off + 11 paid holidays
Paid leave programs, including parental, pregnancy health, medical and bereavement leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

cloud servicescloud architecturescloud security best practicescontainer technologiesDockerKubernetesprogram managementtechnical issue resolutioncustomer success planningkey performance indicators

Soft Skills

leadershipmentoringcommunicationinterpersonal skillsstakeholder engagementteam motivationstrategic guidancecustomer advocacycollaborationproblem-solving

Certifications

Certified Solutions ArchitectCertified DevOps Engineer