Wiz

Technical Account Manager

Wiz

full-time

Posted on:

Origin:  • 🇯🇵 Japan

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Job Level

SeniorLead

Tech Stack

CloudDockerKubernetes

About the role

  • Plan and execute strategies to drive customer adoption and use of the Wiz platform; provide strategic and hands-on technical guidance throughout onboarding to operationalization
  • Serve as the primary Wiz liaison for technical questions or escalations, collaborating with Support, Product Management, Engineering, and other teams
  • Provide customers expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence; run workshops to help customers unlock platform value
  • Develop trusted-advisor relationships and establish regular cadence with stakeholders from practitioners to C-level, focusing on increasing adoption, retention, and satisfaction
  • Help customers develop Success Plans, outline critical goals and KPIs, measure achievement and report internally and externally
  • Identify and address technical issues; collaborate with Engineering and Support to resolve technical escalations quickly and efficiently
  • Advocate for customer needs across departments; offer insights on new features and program manage account escalations
  • Collaborate with Sales and Renewal teams to secure contract renewals and identify opportunities for expansion across the customer organization
  • Maintain up-to-date functional and technical knowledge of the Wiz platform; monitor emerging cloud security threats and grow knowledge of the Wiz ecosystem

Requirements

  • 7+ years of experience in technical customer facing roles (Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer)
  • Strong understanding of cloud services, architectures, and security best practices; CSP level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer) preferred
  • Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them
  • Strong problem-solving skills with the ability to troubleshoot complex technical issues and drive resolution
  • Proven track record of building and maintaining relationships with enterprise clients, driving customer success, and exceeding performance targets
  • Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization
  • B.S. in Computer Science, Engineering, or similar field, or equivalent experience
  • Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship