Technical Account Manager

• Plan and execute strategies to drive customer adoption and use of the Wiz platform; provide strategic and hands-on technical guidance throughout onboarding to operationalization
• Serve as the primary Wiz liaison for technical questions or escalations, collaborating with Support, Product Management, Engineering, and other teams
• Provide customers expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence; run workshops to help customers unlock platform value
• Develop trusted-advisor relationships and establish regular cadence with stakeholders from practitioners to C-level, focusing on increasing adoption, retention, and satisfaction
• Help customers develop Success Plans, outline critical goals and KPIs, measure achievement and report internally and externally
• Identify and address technical issues; collaborate with Engineering and Support to resolve technical escalations quickly and efficiently
• Advocate for customer needs across departments; offer insights on new features and program manage account escalations
• Collaborate with Sales and Renewal teams to secure contract renewals and identify opportunities for expansion across the customer organization
• Maintain up-to-date functional and technical knowledge of the Wiz platform; monitor emerging cloud security threats and grow knowledge of the Wiz ecosystem