Wiz

Technical Account Manager, Majors & Enterprise

Wiz

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $124,800 - $138,400 per year

Job Level

Mid-LevelSenior

Tech Stack

CloudDockerKubernetes

About the role

  • Plan and execute strategies to drive customer adoption and use of the Wiz platform.
  • Provide strategic and hands-on technical guidance throughout onboarding to operationalization.
  • Serve as primary Wiz liaison for technical questions or escalations; collaborate with Support, Product Management, and Engineering.
  • Develop trusted advisor relationships and regular cadence with stakeholders from practitioners to C-level to increase adoption and retention.
  • Help customers develop Success Plans with goals and KPIs and measure/report achievement.
  • Identify and address technical issues; manage escalations and coordinate resolutions.
  • Advocate for customer needs across departments and offer insights on new features.
  • Collaborate with Sales and Renewal teams to secure contract renewals and expansion opportunities.
  • Maintain up-to-date functional and technical knowledge of the Wiz platform and cloud security threats.

Requirements

  • 3+ years of experience in technical customer facing roles, for example: Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer.
  • Strong understanding of cloud services, architectures, and security best practices, with CSP level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer) preferred.
  • Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them.
  • Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution.
  • Proven track record of building and maintaining relationships with enterprise clients, driving customer success, and exceeding performance targets.
  • Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
  • B.S. in Computer Science, Engineering, or similar field, or equivalent experience.