Within Health

Billing Specialist

• Oversee the billing process for clients and ensure timely and accurate submission and processing of client invoices and insurance claims
• Research and resolve all provider and client inquiries in a timely and customer-focused manner
• Take ownership of the error free completion of the entire weekly bill cycle
• Check eligibility and benefit verification for services provided as needed
• Conduct client and guarantor welcome orientations on the insurance/private pay/balance billing process
• Maintain communication with clients on the billing process, status of their claims
• Manage the status of client accounts and balances and identify inconsistencies
• Create, send and collect on bi-weekly invoices for balance billing and SCA, private pay clients
• Follow up, collect, charge and post large client balances
• Professionally answer and respond to calls, and emails from patients, payers, and other team members re: claims, balances, eligibility, etc., promptly
• Accurately prepare, review, and submit claims within timely filing to various insurance companies electronically, or in some case via paper using correct revenue, HCPCS, CPT and ICD10 codes
• Post insurance and patient payments from ERA’s or EOB’s within a timely matter
• Follow-up on open, denied, underpaid, overpaid and non-paid claims and re-submit, send back, appeal as needed
• Write, compile medical records, etc. for appeals, retrospective reviews, authorizations as needed; and follow up accordingly
• Collaborate with clients and insurance companies, team members to resolve billing inconsistencies and errors
• Review patient accounts for trends that indicate where additional assistance might be needed
• Constructively handle patient complaints and report to your supervisor immediately
• Support billing team as needed when individual tasks are completed, or if help needed to complete a project
• Monitor your daily, weekly performance and submit daily delegations to billing manager
• Plan, organize, direct and control to meet all billing objectives
• Maintain and track your personal calendar, calls, and deadlines
• Accurate and timely processing of all adjustments (debits and credits), initiated by either external (client-related) or internal (Shared Services) requests
• Timely research and resolution of all billing inquiries to the assigned mailboxes utilizing the highest level of customer service
• Other duties assigned by supervisor

Human Resources

• Manage and maintain employee records in Rippling, ensuring accuracy and compliance with company policies and legal requirements
• Support full employee lifecycle processes, including new hire onboarding, role changes, and offboarding
• Generate reports and analytics from Rippling to support HR decision-making
• Assist with job postings, applicant tracking, and candidate communications within Rippling
• Coordinate pre-hire documentation, background checks, and technology setup using Rippling workflows
• Facilitate employee orientation sessions and ensure new hires are fully onboarded into Rippling systems
• Process termination paperwork, exit surveys, and offboarding tasks in Rippling
• Assist with benefits enrollment and changes through Rippling’s benefits administration platform
• Coordinate open enrollment processes, employee communications, and benefits inquiries
• Support payroll processes by ensuring timely and accurate updates to employee records in Rippling
• Maintain compliance with federal, state, and local employment laws and regulations
• Prepare compliance-related reports from Rippling, such as I-9 verification, EEO-1 data, and benefits compliance tracking
• Develop HR policies
• Provide HR advice and support to managers, address employee concerns, and conduct investigations
• Serve as the first point of contact for HR-related inquiries and help coordinate employee engagement activities and recognition programs

Human Resources Generalist

Affiliate Manager

• Support with Admissions and call handling as needed.
• Coordinate care and program services with patient, family, and treatment team.
• Organize, plan, and provide structure around client specific experiential opportunities .
• Meet with client and/or families for virtual sessions and check-ins.
• Provide families with support and motivation.
• Model appropriate table behaviors to clients struggling with eating disorders.
• Provide families with one-on-one coaching in how to manage their loved one’s behaviors.
• Provide in-the-moment feedback by utilizing between-session messaging to motivate and support clients and families.
• Alert medical and clinical professionals to intervene during emergencies.
• Maintain strict client confidentiality.
• Participate in Treatment Team meetings.
• Attend or lead groups as appropriate.
• Attend supervision and department meetings.
• Participate in initial and ongoing training.
• Provide case management for members, ensuring effective communication with those involved in the recovery process, including school administrators, law enforcement, attorneys, etc.
• Document all client interactions appropriately and within designated timeframes.
• Other related duties as assigned based on need and availability.

Billing Specialist

Human Resources Generalist

Care Partner