Within Health

Program Manager

• Implement a streamlined patient onboarding process that includes schedule coordination, app onboarding, program orientation, and handoffs to Care Ops Specialists.
• Coordinate with the clinical team to ensure a smooth treatment transition for new patients while promptly addressing any patient concerns.
• Send Welcome Emails to caregivers and outpatient providers as new patients enter the program.
• Develop and implement robust operational procedures and workflows to optimize program efficiency and compliance.
• Conduct regular audits and quality assurance reviews for treatment plans and outcome measures to ensure compliance with relevant regulations and accreditation standards.
• Ensure that primary therapists complete initial treatment plans and updates, and verify they are signed and uploaded to the Electronic Health Record (EHR) system.
• Enroll all clients into the outcome measure database upon admission, ensuring initial measures are sent and completed within 48 hours to 7 days.
• Lead communication efforts to obtain outcome measures reliably, uniting the care team around measurement-based care.

Program Operations Manager

Marketing Operations

• Plan and execute regional dinners, partner lunches, conferences, speaking events, and on-site activations
• Own logistics end-to-end: venue sourcing, reservations/contracts, menus, AV, staffing, run-of-show, and day-of coordination
• Build event briefs for the field team (objectives, attendee list, talk tracks, materials checklist, follow-up plan)
• Manage invitation workflows, RSVP tracking, headcounts, and attendee communications
• Ensure all confirmations are locked 24–48 hours prior
• Manage conference booth needs: booth ordering, vendor deadlines, shipping/drayage coordination, setup requirements, and onsite readiness
• Create repeatable playbooks and checklists for each event type to eliminate last-minute scramble
• Coordinate signage, collateral, table materials, and display assets; ensure on-brand execution
• Create branded virtual invitations and digital event materials to support webinars, CE programs, and regional activations
• Own swag ordering and production across apparel and promotional items
• Maintain inventory counts, storage, packing, and shipping to reps and events
• Build standardized “field kits” and maintain an approved asset library
• Produce post-event recaps: attendance, leads captured, meetings booked, learnings, and recommendations

Field Marketing Operations Coordinator

Therapist

• Establish positive, trusting rapport with clients.
• Diagnose and treat mental health disorders.
• Create and update individualized treatment plans according to patient needs and circumstances.
• Meet with patients regularly to provide services and treatment, and to adjust treatment plans as necessary.
• Coordinate and arrange for services needed for each individual client.
• Conduct ongoing assessments of patient progress.
• Conduct group therapy sessions according to program schedule.
• Involve and advise family members when appropriate.
• Refer patients to outside specialists or agencies when necessary.
• Maintain thorough records of patient meetings and progress.
• Follow all safety protocols and maintain client confidentiality.
• Communicate regularly with outpatient providers to ensure continuity of care.
• Attend weekly staff meetings to consult on individual cases.
• Attend weekly treatment team meetings to consult with clients about individual progress.
• Create weekly individualized therapeutic and experiential opportunities for clients and communicate them to patients.
• Conduct concurrent insurance reviews for individual clients.
• Engage in ongoing advocacy work for mental health parity.
• Engage in community based speaking opportunities to increase eating disorder awareness.

Primary Therapist

Affiliate Manager

• Support with Admissions and call handling as needed.
• Coordinate care and program services with patient, family, and treatment team.
• Organize, plan, and provide structure around client specific experiential opportunities.
• Meet with client and/or families for virtual sessions and check-ins.
• Provide families with support and motivation.
• Model appropriate table behaviors to clients struggling with eating disorders.
• Provide families with one-on-one coaching in how to manage their loved one’s behaviors.
• Provide in-the-moment feedback by utilizing between-session messaging to motivate and support clients and families.
• Alert medical and clinical professionals to intervene during emergencies.
• Maintain strict client confidentiality.
• Participate in Treatment Team meetings.
• Attend or lead groups as appropriate.
• Attend supervision and department meetings.
• Participate in initial and ongoing training.
• Provide case management for members, ensuring effective communication with those involved in the recovery process, including school administrators, law enforcement, attorneys, etc.
• Document all client interactions appropriately and within designated timeframes.
• Other related duties as assigned based on need and availability.

Program Operations Manager

Field Marketing Operations Coordinator

Primary Therapist

Care Partner, PRN