Within Health

Director

• Oversee clinical admissions duties from initial phone call though hand off to clinical team to obtain authorizations needed for admissions
• Oversee interactions and communication with payors to assure best possible communication and best outcomes for reimbursement
• Assure that extremely timely and responsive follow through occurs with each contact and assure smooth admissions; verifying with patient and family that all processes exceeded expectations after the patient has admitted
• Contribute to ongoing process improvements to enhance the client admissions experience
• Evaluate all prospective referrals and identify appropriate treatment settings
• Dialogue and build relationships with potential new referral sources regarding insurance needs
• Assure all fees, self pays, and deductibles are explained to clients and funds have been wired prior to admissions
• Upholding all policies and procedures needed for accreditation and licensing
• Train and supervise admissions and clinical staff as needed
• Provide direct support to admissions staff by assisting with complex or sensitive admissions cases, including outreach to referral sources, prospective clients, and families to help resolve barriers to admission
• Ensure Admissions Specialists are completing their responsibilities in alignment with departmental expectations and consistently meeting established monthly Key Performance Indicators (KPIs); promptly identify and report performance concerns or operational challenges to the VP of Admissions
• As a leader within our organization, uphold and build on the principles of clinical excellence, collegiality, cooperation, and innovation
• Other duties assigned by the supervisor

Director of Admissions

Affiliate Manager

• Support with Admissions and call handling as needed
• Coordinate care and program services with patient, family, and treatment team
• Organize, plan, and provide structure around client-specific experiential opportunities
• Meet with client and/or families for virtual sessions and check-ins
• Provide families with support and motivation
• Model appropriate table behaviors to clients struggling with eating disorders
• Provide families with one-on-one coaching in how to manage their loved one’s behaviors
• Provide in-the-moment feedback by utilizing between-session messaging to motivate and support clients and families
• Alert medical and clinical professionals to intervene during emergencies
• Maintain strict client confidentiality
• Participate in Treatment Team meetings
• Attend or lead groups as appropriate
• Attend supervision and department meetings
• Participate in initial and ongoing training
• Provide case management for members, ensuring effective communication with those involved in the recovery process, including school administrators, law enforcement, attorneys, etc.
• Document all client interactions appropriately and within designated timeframes
• Other related duties as assigned based on need and availability

Care Partner

Therapist

• Establish positive, trusting rapport with clients
• Diagnose and treat mental health disorders
• Create and update individualized treatment plans according to patient needs and circumstances
• Meet with patients regularly to provide services and treatment, and to adjust treatment plans as necessary
• Coordinate and arrange for services needed for each individual client
• Conduct ongoing assessments of patient progress
• Conduct group therapy sessions according to program schedule
• Involve and advise family members when appropriate
• Refer patients to outside specialists or agencies when necessary
• Maintain thorough records of patient meetings and progress
• Follow all safety protocols and maintain client confidentiality
• Communicate regularly with outpatient providers to ensure continuity of care
• Attend weekly staff meetings to consult on individual cases
• Attend weekly treatment team meetings to consult with clients about individual progress
• Create weekly individualized therapeutic and experiential opportunities for clients and communicate them to patients
• Conduct concurrent insurance reviews for individual clients
• Engage in ongoing advocacy work for mental health parity
• Engage in community based speaking opportunities to increase eating disorder awareness
• Other duties as assigned by the supervisor

Program Manager

• Implement a streamlined patient onboarding process that includes schedule coordination, app onboarding, program orientation, and handoffs to Care Ops Specialists.
• Coordinate with the clinical team to ensure a smooth treatment transition for new patients while promptly addressing any patient concerns.
• Send Welcome Emails to caregivers and outpatient providers as new patients enter the program.
• Develop and implement robust operational procedures and workflows to optimize program efficiency and compliance.
• Conduct regular audits and quality assurance reviews for treatment plans and outcome measures to ensure compliance with relevant regulations and accreditation standards.
• Ensure that primary therapists complete initial treatment plans and updates, and verify they are signed and uploaded to the Electronic Health Record (EHR) system.
• Enroll all clients into the outcome measure database upon admission, ensuring initial measures are sent and completed within 48 hours to 7 days.
• Lead communication efforts to obtain outcome measures reliably, uniting the care team around measurement-based care.

Director of Admissions

Care Partner

Therapist

Program Operations Manager