Wisor.AI

Customer Success Manager

• You will join a CS team in its early stage so there's a lot of room for creativity and building processes from scratch.
• You will be expected to contribute and improve current methodologies.
• Help customers succeed and provide support both on the technical level and on the business side.
• Onboarding new customers to be able to use our platform
• Building and teaching technical courses on the platform
• Deliver excellent support to customers, understand their needs, and ensure their success.
• Serve as the main point of contact while acting as a liaison between clients and the rest of the Wisor.ai team.
• Provide customers with Introduction and training of new features in order to maximise the usage and educate them through marketing and product documents.
• Maintain a comprehensive and updated knowledge base - Analyze customer usage data, gather insights and lessons
• Provide internal customer feedback.

Customer Success Manager, Freight Forwarding