WISI Group

Customer Support

• The Sales Support Representative plays a critical role in supporting sales execution, customer engagement, and operational efficiency across the sales organization.
• Increase engagement with assigned accounts through proactive outreach and scheduled interactions.
• Schedule meetings for sales representatives to engage with inactive accounts, including product update presentations and account review meetings.
• Proactively reduce customer churn by communicating firmware updates and coordinating customer training sessions.
• Maintain accurate and up-to-date customer and contact data in HubSpot.
• Prepare and issue quotes and manage deals in HubSpot.
• Manage the end-to-end product evaluation lifecycle and collaborate with Solutions Architects.
• Act as the in-office point of contact for the sales team and contribute to continuous improvement of sales support processes.