Wishpond (TSXV:WISH)

Solution Engineer

Wishpond (TSXV:WISH)

full-time

Posted on:

Location Type: Remote

Location: Mexico

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About the role

  • Partner with Sales on technical discovery and solution design
  • Lead or support product demos for complex or up-market deals
  • Translate customer requirements into scalable technical solutions
  • De-risk deals by addressing technical concerns early in the cycle
  • Support CS and Implementation during onboarding and launch
  • Troubleshoot technical issues impacting adoption or outcomes
  • Ensure customers maximize value from AI agents and automation
  • Support renewals and expansions through technical validation
  • Act as a liaison between customers and Product
  • Surface product gaps, edge cases, and enhancement opportunities
  • Provide structured feedback informed by real-world usage
  • Support faster iteration through clear problem framing
  • Other duties as assigned.

Requirements

  • 3–6 years of experience as a Solution Engineer, Sales Engineer, or Technical Consultant
  • Experience supporting SaaS products in a B2B environment
  • A degree or diploma that contributes to the organization is considered an asset
  • Strong understanding of implementation, onboarding, and adoption workflows
  • Comfortable working cross-functionally with Sales, CS, and Product
  • Prior exposure to AI-powered or automation platforms strongly preferred
  • Self-motivated with the ability to establish and maintain solid relationships through a client-first mentality
  • Must be technical, analytical, results-driven and have the ability to multitask in a fast-paced environment
  • Organized, administratively strong, and have solid writing, phone, and general communication skills
  • Strong analytical and troubleshooting abilities to handle escalated issues and develop creative solutions for customers.
  • Excellent communication skills, with the ability to provide clear, empathetic guidance to customers and constructive feedback to team members.
  • Deeply committed to customer satisfaction, capable of fostering a service-first culture within the team.
  • Fluent in English (spoken and written); knowledge of an additional language is an asset.
Benefits
  • Fully remote position allowing you to work from your home anywhere in the world !
  • Exciting and dynamic environment with a great leadership team
  • Comprehensive training program and regular performance reviews to facilitate your success
  • Competitive compensation based on experience and proven abilities
  • Great referral programs with incentives and bonuses
  • Unbelievable product discounts when you use our products for your own business
  • A global workforce of multi-cultural and talented colleagues
  • A close-knit operation with amazing growth opportunities for your personal development
  • Corporate headquarters in beautiful Vancouver, British Columbia, Canada
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaSAI-powered platformsautomationimplementation workflowsonboarding workflowsadoption workflowstechnical troubleshootingsolution designtechnical validationproduct demos
Soft Skills
client-first mentalityself-motivatedanalyticalresults-drivenmultitaskingorganizational skillscommunication skillsrelationship buildingcustomer satisfactionempathetic guidance
Certifications
degreediploma