Wishpond (TSXV:WISH)

Chief Marketing Officer

• Oversee the performance management, career development, training,  and recruitment of the Fulfillment Team (Ads, SEO, Copywriting, etc).
• Lead and support marketing strategy execution to ensure client campaigns deliver measurable results and align with overall business goals.
• Manage the relationships with clients, ensure client requirements are delivered, negotiate business outcomes, address escalations and deliver innovative growth and retention strategies.
• Collaborate with Account Managers and Directors to oversee client onboarding, communication, and ongoing satisfaction.
• Address, with team members, the needs of the client and formulate a plan to support and deliver it.
• Understand individual client requirements.
• Ensure the development and continual refinement of the team.
• Meet high levels of client satisfaction, retention, and credibility.
• Other duties as assigned.

Director of Marketing Fulfillment

Sales

• Ensuring monthly and quarterly revenue targets are hit
• Submitting weekly performance reports to the Leadership Team
• Ongoing demo reviews with Account Executives
• Leading training sessions across the sales and project management teams
• Hiring and training new Account Executives
• Helping out with sales operations by helping Account Executives get access to demo materials and web applications
• Ensuring team-wide CRM activities are up to date
• Working with the project management team to roll out new packages and upsells
• Other duties as assigned

Sales Manager – SaaS

Customer Success Manager

• Partner with the Executive Leadership Team to align customer success goals with overall company strategy and business objectives.
• Lead the design and execution of customer success strategies that enhance user adoption, engagement, and retention across the customer lifecycle.
• Drive customer value realization by implementing programs that increase product usage, customer satisfaction, and lifetime value.
• Collaborate cross-functionally with Product, Marketing, and Sales to identify opportunities that improve the self-serve customer journey and reduce churn.
• Champion the voice of the customer, ensuring insights from customer interactions directly influence product roadmap and operational priorities.
• Foster a customer-first culture across all teams by promoting accountability, empathy, and proactive problem-solving.
• Oversee support operations, ensuring fast resolution times, scalability of help channels, and continuous improvement of customer experience.
• Manage key accounts and at-risk customers, implementing strategies to strengthen relationships and maximize renewals.
• Develop and monitor KPIs for success metrics, including NPS, retention, expansion revenue, and time-to-value.
• Own and manage the customer success budget, optimizing resources for maximum efficiency and impact.
• Collaborate with Product and Data teams to conduct customer insights and feedback analysis, driving actionable improvements.
• Partner with Marketing to launch education, onboarding, and enablement programs for the self-serve customer base.
• Lead, mentor, and grow a high-performing Customer Success organization, including Account Managers, Support Specialists, and Success Managers.
• Build scalable processes and systems that support self-serve and hybrid customer engagement models.
• Recruit, coach, and empower team members, fostering professional growth and operational excellence.
• Cultivate a culture of collaboration, transparency, and integrity that drives both team and customer loyalty.
• Perform other leadership duties as required to ensure customer satisfaction, team performance, and business success.
• Other duties as assigned.

Customer Success Director

SEO Marketing

• Identify, plan, and execute technical SEO recommendations, including site architecture and speed, content gap analysis, site migrations and redesigns, Indexing/crawl errors, internationalization, Canonicalization, Schema.org and other structured data markup, and sitemap and robots.txt file management
• Build SEO reports based on performance data
• Troubleshoot performance issues and provide solutions.
• Work with large amounts of data, uncover trends and insights, and turn those findings into actionable recommendations, proactively identify new potential analysis projects to drive the organization forward.
• Share results of your analysis with other team members and across other relevant departments.
• Work closely with the other team members to meet client goals.
• Keep pace with SEO, search engine, social media, and internet marketing industry trends and developments.
• Continuously evaluate and refine processes, identifying opportunities for efficiency, innovation, and scalability across SEO operations.
• Report to Senior Leadership, providing clear and comprehensive reviews of SEO performance and departmental operations, along with strategic ideas for process and results improvement.
• Oversee, mentor, and coach SEO specialists, providing day-to-day guidance that fosters skill development, accountability, and a culture of learning, collaboration, and continuous improvement.
• Ensure alignment with overall goals while promoting cross-team collaboration and continuous improvement.
• Contribute to the ongoing evolution of SEO strategy, structure, and best practices, helping lay the foundation for future leadership roles and team growth.
• Cultivate a culture of collaboration, transparency, and integrity that drives both team and customer loyalty.
• Perform other leadership duties as required to ensure customer satisfaction, team performance, and business success.
• Other duties as assigned.

Senior SEO Specialist

Account Manager

• Manage a portfolio of B2B client accounts, acting as the main point of contact.
• Understand client goals and translate them into actionable briefs for the fulfilment teams.
• Collaborate with SDRs, Lead Gen, and copywriting specialists to deliver integrated campaigns.
• Track campaign results, assess performance, and present insights in accessible client reports.
• Proactively identify risks, suggest improvements, and find upsell opportunities.
• Build strong client relationships through clear, consistent, and strategic communication.
• Ensure deliverables are completed on time, within budget, and meet client expectations.
• Perform other duties as assigned.

Email Marketing Account Manager

• Wishpond Technologies currently has the position of Marketing Account Manager available, and we’re excited to tell you about it!
• Overview: We’re seeking a Marketing Account Manager to take ownership of client relationships and ensure the success of their marketing campaigns.
• This is a client-facing role where you’ll act as the trusted advisor, translating business goals into clear marketing strategies and coordinating with our fulfillment teams (ads, SEO, design, copy) to deliver results.
• Your mission: keep clients engaged, satisfied, and growing by driving ROI, providing insights, and building long-term partnerships.
• In collaboration with the Account Management Team and all departments, the Marketing Account Manager is responsible for the success of Wishpond Technologies Ltd.
• RESPONSIBILITIES
• Manage a portfolio of client accounts, serving as the main point of contact.
• Understand client goals and translate them into actionable briefs for fulfillment teams.
• Coordinate with design, copy, SEO, and advertising specialists to deliver cohesive campaigns.
• Monitor campaign results, analyze performance, and present insights in client-friendly reports.
• Proactively identify risks, propose optimizations, and uncover upsell opportunities.
• Build strong client relationships through clear, consistent, and strategic communication.
• Ensure deliverables are completed on time, on budget, and aligned with client expectations.
• Other duties as assigned.

QUALIFICATIONS
• 2–4 years of experience in Account Management, Client Success, or Digital Marketing strategy.
• Strong understanding of digital marketing channels (PPC, SEO, Email, Social Ads) and how they drive business results.
• Expertise with Google Ads, Meta Ads, or Google Analytics (not required to run campaigns, but to interpret results).
• Proven ability to manage multiple client relationships and projects simultaneously.
• Excellent communication and presentation skills—able to turn complex data into actionable insights for clients.
• Strong organizational skills and attention to detail.
• Fluent English (written and spoken).

Bonus skills:
• Experience with project management tools (ClickUp, Asana, Trello, etc.).
• CRM or marketing automation experience.
• Background in SaaS or agency environment.

WORK ENVIRONMENT
• It is expected that the successful candidate will provide their own workstation, computer, and headset, and have a fast and reliable internet connection.
• The individual must be prepared to work standard business hours on EST or PST
• Due to the nature of this role, we may verify backgrounds including conducting employment references, criminal record, and credit checks.
• Once hired, the successful candidate must provide a valid government-issued photo ID and proof of residential address as part of their onboarding process.

GREAT REASONS TO JOIN OUR TEAM !
• Fully remote position allowing you to work from your home anywhere in the world !
• Exciting and dynamic environment with a great leadership team
• Comprehensive training program and regular performance reviews to facilitate your success
• Competitive compensation based on experience and proven abilities
• Great referral programs with incentives and bonuses
• Unbelievable product discounts when you use our products for your own business
• A global workforce of multi-cultural and talented colleagues
• A close-knit operation with amazing growth opportunities for your personal development
• A high growth SaaS technology company publicly traded on the TSX Venture Exchange
• Corporate headquarters in beautiful Vancouver, British Columbia, Canada


ABOUT US
Founded in 2009, Wishpond is a rapidly growing technology company providing digital marketing solutions targeted at small businesses.&nbsp; The cloud-based platform includes landing pages, social promotions, website pop-ups, online forms, and lead activity tracking. Wishpond has a dedicated team of professional project managers, designers, copywriters, and developers who provide marketing services tailored to our individual clients.

Wishpond serves over 3,000 customers in various industries and sizes, from startups to large Fortune 500 companies. Wishpond has a rapidly growing global headcount and continues to hire dedicated and qualified employees and contractors who have what it takes to scale a successful software company.

To learn more about Wishpond Technologies, please visit our website or any of our social media platforms:

• Website: www.wishpond.com
• Instagram: @wishpondofficial
• Twitter: Wishpond
• Youtube: Thewishpond
• LinkedIn : Wishpond

APPLICATION PROCESS
If you are interested in applying for this exciting opportunity, please provide an updated resume in English (PDF or Word formats only), quoting the position title in the subject line of your cover letter

Wishpond Technologies is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture that does not discriminate on the basis of disability, status, or any other basis protected under legislation

We thank all applicants in advance for their interest in this position however due to the volume of applications we receive, we are unable to respond to phone, email, or agency inquiries.

INTERNAL APPLICATIONS WILL BE RECEIVED UNTIL SEPTEMBER 5TH, 2025 AT 5PM PT.

Fri 29 / 2pm