Wishpond (TSXV:WISH)

Chief Technology Officer

• Partner with company leadership to define and communicate SalesCloser.ai’s technical vision and ensure alignment with business goals.
• Oversee global Engineering, DevOps, Data/Analytics, QA, Security, and IT functions with an emphasis on collaboration, accountability, and healthy team processes.
• Lead architectural decisions and guide the evolution of scalable, secure, and cost-efficient systems.
• Co-own the technology roadmap with Product, ensuring clear prioritization across innovation, customer needs, and operational constraints.
• Champion strong engineering practices including CI/CD, testing automation, observability, documentation, and maintainable code standards.
• Ensure effective execution of development cycles, with predictable delivery and measurable value.
• Oversee cloud infrastructure, system reliability, and operational excellence, maintaining strong SLAs and minimal downtime.
• Build and refine development processes that enable fast iteration and continuous improvement.
• Manage core technical budgets, vendor tools, cloud costs, and procurement.
• Strengthen our data capabilities across analytics engineering, reporting, and machine learning opportunities.
• Implement and maintain strong security, privacy, and compliance practices across platforms and internal systems.
• Work cross-functionally with Sales, Marketing, Customer Success, and Operations to ensure technology supports a frictionless customer experience.
• Recruit, mentor, and develop engineering talent while fostering a culture of learning, innovation, and ownership.
• Assess emerging technologies and lead initiatives that help SalesCloser.ai stay competitive.
• Contribute directly to the codebase and architectural work as needed—especially during critical projects, high-impact initiatives, or to unblock teams.
• Perform other duties as required to support technology excellence and business success.

Account Manager

• Partner with the Fulfillment Team to align account management goals with overall company strategy and business objectives
• Oversee performance management, career development, training, and recruitment of the Account Management Team
• Lead and support the execution of strategies that ensure client campaigns deliver measurable results and align with business goals
• Manage client relationships, ensuring requirements are delivered, negotiating business outcomes, addressing escalations, and implementing innovative growth and retention strategies
• Collaborate with Account Managers and Directors to oversee client onboarding, communication, and ongoing satisfaction
• Address client needs with team members and formulate tailored account plans to support and deliver against them
• Champion the voice of the customer, ensuring insights from client interactions influence product roadmap, marketing, and operational priorities
• Drive customer adoption, engagement, satisfaction, and lifetime value through proactive programs and initiatives
• Oversee support operations, ensuring fast resolution times, scalable processes, and continuous improvement of customer experience
• Manage key accounts and at-risk customers, implementing strategies to strengthen relationships and maximize renewals
• Develop and monitor KPIs including NPS, retention, expansion revenue, campaign performance, and time-to-value
• Own and manage budgets, optimizing resources for maximum efficiency and impact
• Collaborate cross-functionally with Fulfillment, Product, Marketing and Sales teams to identify opportunities that improve customer journeys and reduce churn
• Partner with Marketing to launch education, onboarding, and enablement programs for clients and partners
• Lead, mentor, and grow a high-performing organization across account management, customer success, and fulfillment disciplines
• Build scalable processes and systems that support self-serve and hybrid customer engagement models
• Foster a culture of collaboration, transparency, empathy, accountability, and integrity that drives both team and customer loyalty
• Ensure high levels of client satisfaction, retention, and credibility
• Perform other leadership duties as required to ensure customer satisfaction, team performance, and business success
• Other duties as assigned.

Account Management Director

QA Engineer

• Create detailed, comprehensive and well-structured test plans and cases
• Estimate, prioritize, plan and coordinate testing activities
• Design, develop and improve test processes, including setting up test environments and tools, to maximize the efficiency and effectiveness of release test cycles
• Design, develop, execute test cases, analyze results and create test reports to track results
• Identify, record and document bugs
• Perform thorough regression testing when bugs are resolved
• Work with the Development Team to collect software requirements and update test cases
• Other duties as assigned

QA Specialist

Backend Engineer

• Write clean, efficient, and scalable code primarily in Python
• Build and maintain components for web applications pragmatically, with a strong focus on performance, reliability, and security
• Design and implement robust backend systems and RESTful APIs
• Troubleshoot application issues, adeptly debugging and resolving errors to ensure the best user experience
• Develop and maintain automated tests to guarantee code quality and system stability
• Actively contribute to code reviews and provide insightful technical feedback
• Collaborate closely with Product Managers, QA Specialists, DevOps Engineers, and Front-End Developers across the product lifecycle
• Uphold best practices and maintain high standards for engineering and product quality
• Improve, monitor, and maintain applications after deployment
• Contribute to architectural and technical decisions for large-scale SaaS systems
• Stay current with emerging technologies and continuously seek opportunities to optimize code and processes
• Other duties as assigned

Senior Python Developer

Sales

• Lead the sales planning and operational strategy that supports the Sales Department.
• Assist with the design and execution of strategies, systems, and tools that drive revenue growth.
• Recruit, mentor, and empower the sales team and educate associated departments on sales processes and policies.
• Develop and implement training programs across all Teams to ensure operational excellence.
• Design and implement strategic development and performance plans to ensure Teams meet their targets.
• Develop and promote weekly, monthly, and quarterly objectives, tracking progress against targets.
• Draft detailed and accurate sales forecasts.
• Work cross-functionally to increase the value delivered to clients and improve retention across the client lifecycle.
• Collaborate with clients to understand their business needs and goals, ensuring Salescloser.ai’s products and services are integrated into their plans.
• Cultivate lasting relationships to grow Team Member and client loyalty.
• Communicate new initiatives and follow up to ensure processes are upheld consistently.
• Other duties as assigned.

VP of Sales – SaaS

Customer Success Manager

• Own a book of business of small to medium customers and drive those customer relationships through a team-based approach throughout the entire customer lifecycle.
• Responsible for the comprehension and delivery of customers’ marketing goals as it relates to Wishpond services, and ensuring that the goals and success criteria are aligned to the services we provide.
• Act as a liaison to Wishpond’s Account Management Team on behalf of your customers.
• Lead all retention efforts, including renewals, mapping of risks, cancellation requests and others for each client.
• Assist customers with any escalated issues and questions pertaining to their service agreement, the Wishpond tools and any other topics on their relationship with Wishpond.
• Understand our customer satisfaction measures.
• Execute on our Customer Success engagement model, inclusive of account management, success planning, retention, and cross-sell/up-sell initiatives.
• Expand revenue in existing accounts by working to identify/develop upsell opportunities and increase the average customer lifetime value.
• Monitor and improve individual performance to ensure team members are providing an optimal customer experience and achieving internal goals.
• Collaborate with our Product team to improve the user experience.
• Help drive customer reviews and case studies.
• Other duties as assigned.

Lead Generation

• Optimize and control the database research and lead the collection process.
• Supervise a team of internal researchers to meet the company’s standards and targets.
• Validate and QC databases daily, processing leads for accuracy and email verification.
• Administer databases for a variety of industries and brands.
• Maintain logs and reports of data collection criteria, processes, and KPIs.
• Ensure the data research and collection process is scalable and repeatable.
• Process databases for email verification.
• Conduct and supervise professional social network research to identify potential leads.
• Collaborate with and support the SDR and Email Deliverability teams.
• Provide daily updates on staff performance and project progress.
• Recruit, onboard, and train researchers, equipping them with the skills to excel in lead qualification and pipeline development.
• Foster a high-performance culture through clear goals, recognition, and continuous feedback.
• Act as a mentor and role model, inspiring the team to achieve their full potential.
• Optimize workflows, tools, and technologies to enhance team efficiency and collaboration.
• Ensure adherence to best practices in outreach, communication, and lead nurturing.
• Manage workloads and resources effectively across the team, balancing productivity and quality.
• Provide regular updates on team performance, project progress, and campaign outcomes to senior leadership.
• Other duties as assigned.

Lead Generation Manager

Chief Marketing Officer

• Oversee the performance management, career development, training,  and recruitment of the Fulfillment Team (Ads, SEO, Copywriting, etc).
• Lead and support marketing strategy execution to ensure client campaigns deliver measurable results and align with overall business goals.
• Manage the relationships with clients, ensure client requirements are delivered, negotiate business outcomes, address escalations and deliver innovative growth and retention strategies.
• Collaborate with Account Managers and Directors to oversee client onboarding, communication, and ongoing satisfaction.
• Address, with team members, the needs of the client and formulate a plan to support and deliver it.
• Understand individual client requirements.
• Ensure the development and continual refinement of the team.
• Meet high levels of client satisfaction, retention, and credibility.
• Other duties as assigned.

Director of Marketing Fulfillment

• Ensuring monthly and quarterly revenue targets are hit
• Submitting weekly performance reports to the Leadership Team
• Ongoing demo reviews with Account Executives
• Leading training sessions across the sales and project management teams
• Hiring and training new Account Executives
• Helping out with sales operations by helping Account Executives get access to demo materials and web applications
• Ensuring team-wide CRM activities are up to date
• Working with the project management team to roll out new packages and upsells
• Other duties as assigned

Sales Manager – SaaS

• Partner with the Executive Leadership Team to align customer success goals with overall company strategy and business objectives.
• Lead the design and execution of customer success strategies that enhance user adoption, engagement, and retention across the customer lifecycle.
• Drive customer value realization by implementing programs that increase product usage, customer satisfaction, and lifetime value.
• Collaborate cross-functionally with Product, Marketing, and Sales to identify opportunities that improve the self-serve customer journey and reduce churn.
• Champion the voice of the customer, ensuring insights from customer interactions directly influence product roadmap and operational priorities.
• Foster a customer-first culture across all teams by promoting accountability, empathy, and proactive problem-solving.
• Oversee support operations, ensuring fast resolution times, scalability of help channels, and continuous improvement of customer experience.
• Manage key accounts and at-risk customers, implementing strategies to strengthen relationships and maximize renewals.
• Develop and monitor KPIs for success metrics, including NPS, retention, expansion revenue, and time-to-value.
• Own and manage the customer success budget, optimizing resources for maximum efficiency and impact.
• Collaborate with Product and Data teams to conduct customer insights and feedback analysis, driving actionable improvements.
• Partner with Marketing to launch education, onboarding, and enablement programs for the self-serve customer base.
• Lead, mentor, and grow a high-performing Customer Success organization, including Account Managers, Support Specialists, and Success Managers.
• Build scalable processes and systems that support self-serve and hybrid customer engagement models.
• Recruit, coach, and empower team members, fostering professional growth and operational excellence.
• Cultivate a culture of collaboration, transparency, and integrity that drives both team and customer loyalty.
• Perform other leadership duties as required to ensure customer satisfaction, team performance, and business success.
• Other duties as assigned.

Customer Success Director

SEO Marketing

• Identify, plan, and execute technical SEO recommendations, including site architecture and speed, content gap analysis, site migrations and redesigns, Indexing/crawl errors, internationalization, Canonicalization, Schema.org and other structured data markup, and sitemap and robots.txt file management
• Build SEO reports based on performance data
• Troubleshoot performance issues and provide solutions.
• Work with large amounts of data, uncover trends and insights, and turn those findings into actionable recommendations, proactively identify new potential analysis projects to drive the organization forward.
• Share results of your analysis with other team members and across other relevant departments.
• Work closely with the other team members to meet client goals.
• Keep pace with SEO, search engine, social media, and internet marketing industry trends and developments.
• Continuously evaluate and refine processes, identifying opportunities for efficiency, innovation, and scalability across SEO operations.
• Report to Senior Leadership, providing clear and comprehensive reviews of SEO performance and departmental operations, along with strategic ideas for process and results improvement.
• Oversee, mentor, and coach SEO specialists, providing day-to-day guidance that fosters skill development, accountability, and a culture of learning, collaboration, and continuous improvement.
• Ensure alignment with overall goals while promoting cross-team collaboration and continuous improvement.
• Contribute to the ongoing evolution of SEO strategy, structure, and best practices, helping lay the foundation for future leadership roles and team growth.
• Cultivate a culture of collaboration, transparency, and integrity that drives both team and customer loyalty.
• Perform other leadership duties as required to ensure customer satisfaction, team performance, and business success.
• Other duties as assigned.

Senior SEO Specialist

• Manage a portfolio of B2B client accounts, acting as the main point of contact.
• Understand client goals and translate them into actionable briefs for the fulfilment teams.
• Collaborate with SDRs, Lead Gen, and copywriting specialists to deliver integrated campaigns.
• Track campaign results, assess performance, and present insights in accessible client reports.
• Proactively identify risks, suggest improvements, and find upsell opportunities.
• Build strong client relationships through clear, consistent, and strategic communication.
• Ensure deliverables are completed on time, within budget, and meet client expectations.
• Perform other duties as assigned.

Email Marketing Account Manager

• Wishpond Technologies currently has the position of Marketing Account Manager available, and we’re excited to tell you about it!
• Overview: We’re seeking a Marketing Account Manager to take ownership of client relationships and ensure the success of their marketing campaigns.
• This is a client-facing role where you’ll act as the trusted advisor, translating business goals into clear marketing strategies and coordinating with our fulfillment teams (ads, SEO, design, copy) to deliver results.
• Your mission: keep clients engaged, satisfied, and growing by driving ROI, providing insights, and building long-term partnerships.
• In collaboration with the Account Management Team and all departments, the Marketing Account Manager is responsible for the success of Wishpond Technologies Ltd.
• RESPONSIBILITIES
• Manage a portfolio of client accounts, serving as the main point of contact.
• Understand client goals and translate them into actionable briefs for fulfillment teams.
• Coordinate with design, copy, SEO, and advertising specialists to deliver cohesive campaigns.
• Monitor campaign results, analyze performance, and present insights in client-friendly reports.
• Proactively identify risks, propose optimizations, and uncover upsell opportunities.
• Build strong client relationships through clear, consistent, and strategic communication.
• Ensure deliverables are completed on time, on budget, and aligned with client expectations.
• Other duties as assigned.

QUALIFICATIONS
• 2–4 years of experience in Account Management, Client Success, or Digital Marketing strategy.
• Strong understanding of digital marketing channels (PPC, SEO, Email, Social Ads) and how they drive business results.
• Expertise with Google Ads, Meta Ads, or Google Analytics (not required to run campaigns, but to interpret results).
• Proven ability to manage multiple client relationships and projects simultaneously.
• Excellent communication and presentation skills—able to turn complex data into actionable insights for clients.
• Strong organizational skills and attention to detail.
• Fluent English (written and spoken).

Bonus skills:
• Experience with project management tools (ClickUp, Asana, Trello, etc.).
• CRM or marketing automation experience.
• Background in SaaS or agency environment.

WORK ENVIRONMENT
• It is expected that the successful candidate will provide their own workstation, computer, and headset, and have a fast and reliable internet connection.
• The individual must be prepared to work standard business hours on EST or PST
• Due to the nature of this role, we may verify backgrounds including conducting employment references, criminal record, and credit checks.
• Once hired, the successful candidate must provide a valid government-issued photo ID and proof of residential address as part of their onboarding process.

GREAT REASONS TO JOIN OUR TEAM !
• Fully remote position allowing you to work from your home anywhere in the world !
• Exciting and dynamic environment with a great leadership team
• Comprehensive training program and regular performance reviews to facilitate your success
• Competitive compensation based on experience and proven abilities
• Great referral programs with incentives and bonuses
• Unbelievable product discounts when you use our products for your own business
• A global workforce of multi-cultural and talented colleagues
• A close-knit operation with amazing growth opportunities for your personal development
• A high growth SaaS technology company publicly traded on the TSX Venture Exchange
• Corporate headquarters in beautiful Vancouver, British Columbia, Canada


ABOUT US
Founded in 2009, Wishpond is a rapidly growing technology company providing digital marketing solutions targeted at small businesses.&nbsp; The cloud-based platform includes landing pages, social promotions, website pop-ups, online forms, and lead activity tracking. Wishpond has a dedicated team of professional project managers, designers, copywriters, and developers who provide marketing services tailored to our individual clients.

Wishpond serves over 3,000 customers in various industries and sizes, from startups to large Fortune 500 companies. Wishpond has a rapidly growing global headcount and continues to hire dedicated and qualified employees and contractors who have what it takes to scale a successful software company.

To learn more about Wishpond Technologies, please visit our website or any of our social media platforms:

• Website: www.wishpond.com
• Instagram: @wishpondofficial
• Twitter: Wishpond
• Youtube: Thewishpond
• LinkedIn : Wishpond

APPLICATION PROCESS
If you are interested in applying for this exciting opportunity, please provide an updated resume in English (PDF or Word formats only), quoting the position title in the subject line of your cover letter

Wishpond Technologies is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture that does not discriminate on the basis of disability, status, or any other basis protected under legislation

We thank all applicants in advance for their interest in this position however due to the volume of applications we receive, we are unable to respond to phone, email, or agency inquiries.

INTERNAL APPLICATIONS WILL BE RECEIVED UNTIL SEPTEMBER 5TH, 2025 AT 5PM PT.

Fri 29 / 2pm