Associate Account Director

Wishpond (TSXV:WISH)

Associate Account Director overseeing 12 VIP accounts and coaching team members at a digital marketing firm. Working fully remote in a collaborative environment for an innovative SaaS company.

Posted 7/23/2026full-timeRemote • 🇿🇦 South AfricaLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in digital marketing strategies, client relationship management, and team leadership, with a focus on driving measurable ROI for small and mid-sized businesses. Proficient in utilizing AI marketing tools and ensuring quality assurance for deliverables while fostering a collaborative team environment.

Highest-signal resume keywords

Digital Marketing ExperienceClient Relationship ManagementCoaching and MentoringQuality Assurance (QA)AI Marketing Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Paid MediaSEOEmail MarketingConversion-Focused Landing PagesFull-Funnel Marketing StrategiesMeasurable Marketing ROICampaign ExecutionAnalytical SkillsOrganizational SkillsMultitasking

Soft Skills

Effective CommunicationCollaborationCoaching InstinctsIndependenceAdaptability

Tools & Technologies

AI Tool StackGoHighLevel (GHL)

Industry Keywords

SMB-Focused Marketing AgencySaaS EnvironmentClient RetentionLong-Term RelationshipsKickoff Meetings

About the role

Key responsibilities & impact

Own a VIP portfolio of approximately 12 high-value client accounts, set strategy, run kickoffs, review deliverables, and own the client relationship end-to-end.
Coach and develop 2 to 3 Account Managers, review their work before it reaches clients, provide real-time feedback, and help them improve campaign quality and client communication.
Be the QA gate for your AMs' output, assets, copy, campaigns, and reporting; don't leave the team without your sign-off.
Use AI marketing tools to produce high-quality work efficiently and teach your AMs to do the same.
Escalate thoughtfully, surface systemic issues to your Director; handle day-to-day challenges within your team.
Model the standard; your own client work sets the bar for what "great" looks like on this team.
Participate in hiring and onboarding new AMs as the team evolves.
Other duties as assigned.

Requirements

What you’ll need

3+ years in digital marketing with hands-on experience across paid media (Meta/Google), SEO, email, and conversion-focused landing pages. You've done the work, not just managed it.
Hands-on experience designing and executing full-funnel marketing strategies that drive measurable marketing ROI for small and mid-sized businesses (SMBs).
Proven track record of strong client retention and growth, building trusted, long-term relationships.
Strong coaching instincts and a genuine desire to develop people, with an interest in mentoring, training, or onboarding Account Managers.
A collaborative, highly effective communicator, comfortable and credible leading senior client-facing conversations (kickoffs, strategy, reporting) as well as clear internal direction.
Comfort working across a full AI tool stack and AI-assisted marketing workflows, with the agility to learn new technology quickly.
Comfortable working cross-functionally and owning outcomes, serving as the primary Quality Assurance (QA) gate for team deliverables.
Technical, analytical, and results-driven, with strong administrative and organizational skills to multitask in a fast-paced, remote environment.
As part of a diverse team, the ability to work both independently and collaboratively.
Organized, administratively strong, and have solid writing, phone, and general communication skills.
Experience in an SMB-focused marketing agency or SaaS environment - preferred.
Hands-on experience with GoHighLevel (GHL) - an advantage, not a requirement.
Fluent in English; most of our clients are based in the US and Canada.

Benefits

Comp & perks

Fully remote position allowing you to work from your home anywhere in the world !
Exciting and dynamic environment with a great leadership team
Comprehensive training program and regular performance reviews to facilitate your success
Competitive compensation based on experience and proven abilities
Great referral programs with incentives and bonuses
Unbelievable product discounts when you use our products for your own business
A global workforce of multi-cultural and talented colleagues
A close-knit operation with amazing growth opportunities for your personal development
A high-growth SaaS technology company publicly traded on the TSX Venture Exchange
Corporate headquarters in beautiful Vancouver, British Columbia, Canada