Wishpond (TSXV:WISH)

Director of Marketing Fulfillment

Wishpond (TSXV:WISH)

full-time

Posted on:

Location Type: Remote

Location: Remote • California • 🇺🇸 United States

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Job Level

Lead

About the role

  • Oversee the performance management, career development, training,  and recruitment of the Fulfillment Team (Ads, SEO, Copywriting, etc).
  • Lead and support marketing strategy execution to ensure client campaigns deliver measurable results and align with overall business goals.
  • Manage the relationships with clients, ensure client requirements are delivered, negotiate business outcomes, address escalations and deliver innovative growth and retention strategies.
  • Collaborate with Account Managers and Directors to oversee client onboarding, communication, and ongoing satisfaction.
  • Address, with team members, the needs of the client and formulate a plan to support and deliver it.
  • Understand individual client requirements.
  • Ensure the development and continual refinement of the team.
  • Meet high levels of client satisfaction, retention, and credibility.
  • Other duties as assigned.

Requirements

  • Minimum of 3 years of experience in a leadership or managerial role overseeing team members with diverse backgrounds.
  • Proven experience in marketing strategy, campaign execution, and client account management.
  • Strong experience with implementing policies, procedures, and processes.
  • Proven experience in SMB online marketing.
  • Self-motivated with the ability to establish goals and reach them.
  • Excellent communication skills with the ability to effectively interface with all levels and departments (internal and external) on a formal, informal, written and verbal basis.
  • Strong overall business and interpersonal skills, including planning, presentation skills, and business acumen.
  • As part of a diverse team, the ability to work both independently and collaboratively.
  • Must be a problem solver and results-driven.
  • Must be tech-savvy.
  • Organized, administratively strong.
  • Fluent in English (spoken and written). Knowledge of a second language is an asset.
  • Willing to participate in ongoing education and training for the role.
  • Intermediate to advanced Word, PowerPoint and Excel Skills.
Benefits
  • Fully remote position allowing you to work from your home anywhere in Canada!
  • Exciting and dynamic environment with a great leadership team
  • Comprehensive training program and regular performance reviews to facilitate your success
  • Competitive compensation based on experience and proven abilities
  • Great referral programs with incentives and bonuses
  • Unbelievable product discounts when you use our products for your own business
  • A global workforce of multi-cultural and talented colleagues
  • A close-knit operation with amazing growth opportunities for your personal development
  • A high-growth SaaS technology company publicly traded on the TSX Venture Exchange
  • Corporate headquarters in beautiful Vancouver, British Columbia, Canada

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
marketing strategycampaign executionclient account managementpolicy implementationprocess developmentproblem solvingresults-drivenadministrative skillsWordPowerPoint
Soft skills
leadershipcommunicationinterpersonal skillsplanningpresentation skillsbusiness acumencollaborationself-motivatedorganizational skillstech-savvy
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