Manage a portfolio of merchants to foster long-term relationships, measured by increase in financing volume and share of wallet with each merchant.
Support business development and partnerships in closing new deals and assist with the onboarding to Wisetack.
Help new and existing merchants get up to speed quickly on our offerings.
Communicate merchant needs and feedback to the broader organization (especially product, marketing, and partnerships).
Actively collaborate with the support and customer operations team to ensure we’re doing what we can to create consistent experiences, sharing learnings, and consolidating feedback.

Requirements

Bachelor’s degree in business administration, marketing, communications, or related field
5+ years experience in a quota-carrying, customer-facing role, such as account management, sales, or customer success
2+ years of experience in consumer financing, lending, financial technology or home services software
Comfort with the types of technology we use as a team: Salesforce, Tableau, Salesloft, Slack, Google Suite, and Confluence, to name a few
Demonstrated ability to leverage AI tools to drive efficiency and scale account management workflow
Excellent communication skills (written, verbal and presentation), with the ability to adapt your style for different stakeholders, from technical teams to executives
A growth-oriented mindset, you thrive in dynamic environments and can pivot quickly to adapt to changing circumstances
Proven ability to drive growth and manage large, high-visibility accounts
Where necessary, meet with merchants onsite

Benefits

$22,000 annual discretionary bonus
equity
benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

account managementcustomer successconsumer financinglendingfinancial technologyhome services softwareAI toolssales strategiesbusiness developmentonboarding

Soft Skills

communication skillsadaptabilitygrowth-oriented mindsetcollaborationrelationship managementproblem-solvingfeedback consolidationpresentation skillsstakeholder managementcustomer engagement

Certifications

Bachelor’s degree in business administrationBachelor’s degree in marketingBachelor’s degree in communications