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🕒 May 29

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Third-Party Risk Governance Manager responsible for leading TPRM framework and compliance at SouthState. Focused on governance, reporting, and operational oversight for third-party risk management.

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Senior Analyst, Data Governance

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Senior Risk Strategist – Card Fraud

🕒 May 27

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201 - 500

💳 Fintech

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☁️ SaaS

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Senior Risk Strategist at Mercury utilizing analytical skills to manage card fraud strategies. Overseeing data-driven fraud controls and improving customer experience while collaborating with cross-functional teams.

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Lead Merchant Risk Analyst

Customer Support

• Deliver exceptional borrower support: Support borrowers by phone and across other channels, helping them navigate applications, approvals, payments, repayment, refunds, and account questions with clarity, empathy, and accuracy.
• Navigate consumer lending with care: Follow lending requirements, company policies, and established processes while identifying risks, complaints, or issues that need review.
• Own customer outcomes: Own borrower issues from first contact through resolution, following up and coordinating across teams to deliver timely answers.
• Turn customer contacts into insights: Identify recurring pain points, process gaps, product friction, and operational opportunities.
• Embrace AI and continuous improvement: Use AI tools to improve speed, quality, customer outcomes, and efficiency while protecting empathy, accuracy, privacy, and trust.

Lead Merchant Risk Analyst

Customer Experience Associate I