Wisetack

Customer Success Manager

• Onboard new customers using different channels (phone calls, video conferencing, emails and text messaging)
• Educate new customers about the benefits Wisetack brings to their business
• Executing ad-hoc activation campaigns, as determined by business needs
• Communicate merchant needs, recurring blockers, and feedback to cross-functional partners, especially product, marketing, and partner teams
• Collaborate actively with the growth and product teams to ensure consistent experience, share learnings, and consolidate feedback

Customer Success Associate I