Senior Solutions Engineer
Wisedocs
full-time
Posted on:
Location Type: Remote
Location: District of Columbia • Washington • United States
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Job Level
About the role
- Lead discovery to understand customer workflows, constraints, and goals
- Design clear, practical solution approaches that leverage Wisedocs’ capabilities
- Structure ambiguous problems into actionable solution plans
- Ensure proposed solutions are both valuable to the customer and feasible to deliver
- Lead solution-oriented demos, workshops, and proof-of-concept engagements
- Help customers understand how Wisedocs fits into their workflows and drives outcomes
- Build credibility through a strong understanding of customer needs and use cases
- Partner with Product to share grounded, actionable insights from customer engagements
- Help identify patterns in enterprise use cases that inform roadmap decisions
- Collaborate on shaping solutions where product capabilities are evolving
- Work closely with Customer Success/Services to scope implementations
- Ensure alignment between solution design and delivery approach
- Identify and communicate risks, dependencies, and constraints early
- Contribute to solution playbooks and reusable patterns for common use cases
- Support Sales and CS with guidance on positioning and solution approaches
- Share insights that improve how Wisedocs sells and delivers solutions
- Strengthen relationships with Wisedocs’ largest insurance carriers through proactive engagement, thoughtful business reviews, and consistent follow-through
- Drive retention and renewal outcomes by helping customers clearly understand and realize value within their claims workflows
- Reduce operational friction and escalations through early risk identification and structured intervention
- Influence product direction by bringing forward clear, customer-informed insights from complex carrier environments
Requirements
- 5+ years of experience as a Solutions Engineer or Sales Engineer in an enterprise SaaS environment
- Experience in regulated industries such as healthcare, insurance, or legal
- Strong solution design and problem-solving skills
- Technical aptitude, including understanding of integrations, APIs, and system workflows
- Experience working cross-functionally with Sales, Product, and Customer Success teams
- Ability to communicate complex concepts clearly to diverse audiences
- Experience working with AI tools, workflows, or prompting techniques
- Familiarity with medical documentation or claims workflows
- Experience working with insurance carriers or disability claims
Benefits
- Remote work environment with opportunities to visit our Toronto HQ.
- Modern employee benefits, including health and dental coverage
- Competitive compensation, with valuable stock options, as we’re still a young company growing very quickly.
- An opportunity to develop very rapidly in your career.
- Access to a learning and professional development fund to help you level up your career while you’re working with us.
- Company events
- Generous Paid Time Off
- Paid Sick Days
- Casual Dress code
- Employee Referral Bonus
- Tuition Assistance
- Plus, many other Recognition Programs!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
solution designproblem-solvingintegrationsAPIssystem workflowsAI toolsmedical documentationclaims workflowsenterprise SaaScustomer engagement
Soft Skills
communicationcollaborationcredibility buildingrisk identificationinfluencecustomer understandingsolution-orientedproactive engagementthoughtful business reviewsstructured intervention