Wisedocs

Technical Customer Success

• Lead configuration, deployment, and troubleshooting in collaboration with customers, project managers, and internal teams.
• Deliver tailored integrations and workflow optimizations that drive customer efficiency.
• Act as the primary technical contact during implementations, providing expert guidance and resolving issues.
• Train customers and end-users to maximize adoption and value.
• Partner with Customer Success, Sales, Product, Engineering, and Operations to align on goals and timelines.
• Maintain clear documentation of configurations, integrations, and customizations.
• Shape best practices and scalable workflows, driving continuous process improvement.
• Track and analyze implementation metrics to inform future projects.
• Perform API integrations, solution configuration, troubleshooting, and workflow optimization for medical-document AI solutions.

Technical Implementation Specialist