Wisedocs

Solutions Engineer

• Lead discovery to understand customer workflows, constraints, and goals
• Design clear, practical solution approaches that leverage Wisedocs’ capabilities
• Structure ambiguous problems into actionable solution plans
• Ensure proposed solutions are both valuable to the customer and feasible to deliver
• Lead solution-oriented demos, workshops, and proof-of-concept engagements
• Help customers understand how Wisedocs fits into their workflows and drives outcomes
• Build credibility through a strong understanding of customer needs and use cases
• Partner with Product to share grounded, actionable insights from customer engagements
• Help identify patterns in enterprise use cases that inform roadmap decisions
• Collaborate on shaping solutions where product capabilities are evolving
• Work closely with Customer Success/Services to scope implementations
• Ensure alignment between solution design and delivery approach
• Identify and communicate risks, dependencies, and constraints early
• Contribute to solution playbooks and reusable patterns for common use cases
• Support Sales and CS with guidance on positioning and solution approaches
• Share insights that improve how Wisedocs sells and delivers solutions
• Strengthen relationships with Wisedocs’ largest insurance carriers through proactive engagement, thoughtful business reviews, and consistent follow-through
• Drive retention and renewal outcomes by helping customers clearly understand and realize value within their claims workflows
• Reduce operational friction and escalations through early risk identification and structured intervention
• Influence product direction by bringing forward clear, customer-informed insights from complex carrier environments

Senior Solutions Engineer

Customer Success Manager

• Serve as the strategic owner for major insurance carrier accounts, responsible for executive alignment, long-term value realization, and account direction. Lead strategic check-ins, business reviews, and planning conversations that align Wisedocs to customer operational goals. Build trusted relationships with claims leaders, medical directors, operational managers, and executive stakeholders.
• Own the renewal lifecycle for assigned accounts, including early risk assessment, renewal forecasting, and strategic positioning. Proactively identify value gaps or risks well ahead of renewal timelines. Prepare executive-level business impact summaries, usage insights, and alignment materials. You will approach renewals as a continuation of partnership, grounded in demonstrated value, operational outcomes, and trust.
• Identify early health risks through usage patterns, sentiment shifts, workflow anomalies, or escalation trends. Respond quickly and empathetically to escalations, providing clear timelines and follow-up. Partner cross functionally to drive resolution. Maintain structured documentation of issues, root causes, and action plans.
• Act as the voice of the customer internally. Collaborate with Product, ML, Engineering, Implementation, and Support. Work within a pod structure to ensure coordinated support for large carriers. Surface patterns from customer files and behaviours to inform product roadmap discussions. Contribute to the development of strategic account processes, tools, and best practices to support a scalable enterprise customer success motion.

Strategic Customer Success Manager, Insurance Carriers

Engineer

• Prompt and Model Testing: Test AI-generated outputs, focusing on medical prompts and machine learning models used in healthcare applications.
• Feedback Loop: Analyze AI output for accuracy, relevance, and clinical validity. Provide detailed feedback to the engineering team to enhance prompt performance and model behavior.
• Standard Operating Procedures (SOPs): Write, maintain, and update detailed SOPs for medical prompt engineering and testing, ensuring consistency and quality in prompt creation and validation.
• Collaboration with Engineering: Work closely with the engineering team to troubleshoot, refine, and optimize machine learning models based on feedback from prompt testing and evaluation.
• Quality Assurance: Ensure that the AI-generated responses align with clinical guidelines, best practices, and healthcare regulations.
• Data Analysis: Assist in analyzing medical data sets and model outputs to evaluate the performance of AI models in clinical contexts.
• Documentation: Document all testing procedures, outcomes, and improvements. Create user-friendly guides and best practice documents for prompt testing and optimization.
• Continuous Improvement: Actively participate in the iterative process of improving prompt accuracy, functionality, and overall system performance in collaboration with cross-functional teams.

Prompt Engineer – New Grad

Revenue Operations

• Own the configuration, administration, and evolution of HubSpot and the broader GTM tech stack (SalesLoft, Avoma, Vitally, ZoomInfo, LinkedIn Sales Navigator, Koalify, and others)
• Evaluate new technology solutions to improve and modernize our revenue generation engine
• Drive integrations and data flows across platforms to maintain a single source of truth for the revenue org
• Support end-users as needed
• Build and own GTM reporting infrastructure used by senior leadership, covering pipeline, conversion, retention, and expansion
• Respond to ad-hoc analysis requests with context and a point of view — not just numbers
• Proactively surface trends, anomalies, and opportunities, always paired with a recommendation
• Own CRM data quality end-to-end — set standards, perform enrichment, implement preventative solutions, run cleanup initiatives, and build processes that prevent decay
• Keep outbound and event-driven prospecting data fresh and actionable across Marketing, Sales, and Customer Success
• Own and actively manage the RevOps roadmap — prioritize ruthlessly, track outcomes (not just completion), and communicate tradeoffs clearly
• Design territories, revenue models, and company/account structures to support planning and ABM at scale
• Translate company targets into team- and individual-level goals across Marketing, Sales, and Customer Success
• Design Sales compensation plans, including documentation and calculators
• Manage cross-functional initiatives and remove roadblocks as needed
• Build and lead a small, high-performing RevOps team as the business grows

Senior Manager, Revenue Operations

Frontend Engineer

• Designing and implementing key front-end features for our automation platform and advanced machine learning engine.
• Leading the creation of customer-centric features in response to growing client demand.
• Crafting front-end components with an emphasis on usability, performance, and adherence to best coding practices.
• Leading a small team of engineers.
• Running experiments on UX/UI patterns to improve AI productivity.

Front End Tech Lead

Full-stack Engineer

• Developing robust, scalable APIs in Python (Django and Fast API).
• Collaborating with other technical stakeholders and leaders to actively work towards the design and implementation of systems.
• Ensuring the reliability and scalability of our AI Insights platform.
• Building ML/AI adjacent systems with AI engineering tooling (RAG, AI workflows, Evals, etc).
• Other duties and responsibilities will be assigned as projects develop, adjust and mature.

AI Insights Lead

Machine Learning Engineer

• Designing and implementing machine learning models to analyse and interpret large datasets of medical and insurance documents
• Developing robust, scalable APIs in Python
• Collaborating with other technical stakeholders and leaders to actively work towards the design and implementation of systems.
• Ensuring the reliability and scalability of ML systems, implementing best practices in data engineering and model lifecycle management.
• Work with our expert in the loop teams to build industry leading evaluations
• Other duties and responsibilities will be assigned as projects develop, adjust and mature.