Wirex

Fraud Operations Analyst

Wirex

full-time

Posted on:

Location Type: Remote

Location: Malaysia

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Tech Stack

SQL

About the role

  • Review suspicious or system-generated transaction alerts and make decisions based on fraud rules and guidelines.
  • Monitor real-time transaction queues to identify high-risk activity and emerging fraud trends.
  • Analyse customer behaviour and transaction patterns to detect anomalies.
  • Identify fraud patterns such as card-not-present (CNP) fraud, hacked accounts, third-party fraud and friendly fraud.
  • Work with rule-based fraud engines including rule structuring, testing and A/B testing.
  • Support data discovery and reporting for fraud KPIs and operational performance.
  • Prepare and submit Suspicious Activity Reports (SARs) where required.
  • Analyse key fraud risks and recommend improvements to reduce fraud exposure.
  • Recommend system, analytics and operational improvements.
  • Contribute to projects that improve fraud detection and operational efficiency.

Requirements

  • Minimum 3 years experience in fraud or financial crime within banking or fintech.
  • Experience investigating fraud such as investment scams or APP fraud (advantageous).
  • Strong analytical and investigative skills with high attention to detail.
  • Understanding of crypto, online payments processing and payment platforms.
  • Strong technical skills including Excel, SQL, Microsoft Office and PowerPoint.
  • Ability to work in high-volume, fast-paced environments.
  • Ability to translate complex data analysis into clear insights and recommendations.
  • Experience with fraud tools such as Checkout, Chainalysis or similar platforms (beneficial).
  • Experience in statistical analysis (advantageous).
  • Chargeback investigation experience (advantageous).
  • Ability to work weekends.
Benefits
  • Generous annual leave plus public holidays.
  • Paid charity day.
  • Flexible working hours and remote working.
  • Company-provided equipment.
  • Annual training and development budget.
  • Opportunity to grow your career within an innovative fintech.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
fraud detectiondata analysisstatistical analysisSQLExcelMicrosoft OfficePowerPointA/B testingrule structuringtransaction monitoring
Soft Skills
analytical skillsinvestigative skillsattention to detailcommunication skillsability to work in fast-paced environmentsability to translate complex datarecommendation skills