Wirex

HR & Operations Hub Manager

Wirex

full-time

Posted on:

Location Type: Hybrid

Location: Kuala Lumpur • Malaysia

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About the role

  • Own and manage the full employee lifecycle in Malaysia including recruitment, onboarding, performance management, employee relations, and offboarding
  • Ensure accurate and timely end-to-end payroll processing, including oversight of statutory contributions and compliance requirements
  • Maintain full compliance with Malaysian employment legislation and regulatory requirements
  • Act as the primary HR representative and trusted advisor for the organisation in Malaysia
  • Oversee office operations and facilities management to ensure a professional, compliant, and well-managed workplace
  • Develop, implement, and maintain HR policies, procedures, and documentation in line with Malaysian legislation and company standards
  • Provide regular HR, people metrics, and payroll reporting to UK leadership and the global People team
  • Establish and manage HR operations in Malaysia as the company’s primary people and resource hub for APAC
  • Support the transition from the current Employer of Record (EOR) arrangement to a locally incorporated entity
  • Implement scalable HR processes and governance frameworks to support future workforce growth
  • Conduct regular HR compliance audits to ensure policies, documentation, and processes remain compliant and up to date
  • Support the development and scaling of Malaysia as the company’s primary people and resource hub for APAC operations
  • Support and manage general finance related tasks for the APAC region as required

Requirements

  • Degree educated, preferably in Human Resources, Business Administration, Law, or a transferable discipline
  • Professional HR qualification preferred (e.g. MIHRM, CIPD, or equivalent)
  • Minimum 5–7 years’ experience in Human Resources within Malaysia, with hands-on responsibility for HR operations and employee relations
  • Strong practical knowledge of Malaysian employment legislation, including the Employment Act 1955 (as amended), Industrial Relations Act, and relevant statutory obligations
  • Proven experience managing the full employee lifecycle, including recruitment, onboarding, performance management, employee relations, disciplinary procedures, and offboarding
  • Demonstrated experience handling employee relations matters, including grievances, disciplinary processes, domestic inquiries, performance improvement plans, and terminations in compliance with Malaysian labour law
  • Previous finance department general administration and task management
  • Experience managing or overseeing end-to-end payroll processes and statutory submissions including EPF, SOCSO / PERKESO, EIS, and PCB (LHDN)
  • Experience operating in a standalone HR role or within a small HR team, with the ability to independently manage HR operations
  • Experience developing or implementing HR policies, processes, and governance frameworks aligned with local legislation and organisational standards
  • Experience working with or managing Employer of Record (EOR) arrangements, entity setup, or HR infrastructure build-out is highly desirable
  • Strong organisational and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment
  • Ability to work independently with confidence, sound judgement, and minimal supervision
  • High level of integrity and professionalism when handling confidential employee information
  • Clear communication skills and ability to work effectively with international stakeholders and leadership teams.
Benefits
  • Generous leave + Public Holidays
  • Paid Charity Day
  • Flexible working hours and with hybrid working
  • Company-provided equipment
  • Annual training and development budget
  • Extensive opportunity to grow your career at an innovative FinTech
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
employee lifecycle managementpayroll processingHR policies developmentcompliance auditingemployee relations managementstatutory submissionsperformance managementrecruitmentonboardingoffboarding
Soft Skills
organizational skillsproblem-solving skillscommunication skillsindependencejudgmentintegrityprofessionalismability to manage multiple prioritiestrustworthinessadvisory skills
Certifications
MIHRMCIPDdegree in Human Resourcesdegree in Business Administrationdegree in Law