Community Manager – Part Time
Wirex
part-time
Posted on:
Location Type: Remote
Location: United Kingdom
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Job Level
About the role
- Help manage day-to-day moderation and engagement across Discord, Telegram, and Reddit (potential to expand)
- Represent Wirex in community spaces with a professional, approachable, and consistent tone of voice
- Respond to user questions, concerns, and feedback clearly and efficiently
- Handle sensitive or high-pressure conversations with sound judgement and professionalism
- Create and publish engaging community content, including announcements, prompts, polls, and discussion starters
- Support community growth initiatives and engagement experiments with creative, out-of-the-box thinking
- Manage and support the use of community bots on Discord and Telegram for moderation, onboarding, and engagement
- Identify recurring issues, emerging trends, and community sentiment, escalating insights internally when needed
- Collaborate closely with Marketing, Product, and Support teams to ensure consistent and accurate communication
- Help foster an inclusive, respectful, and well-moderated environment across all community channels
- Produce weekly community reports, covering engagement levels, sentiment, key themes, recurring issues, and actionable insights
Requirements
- 1–2 years’ experience in community management, moderation, or online customer engagement
- Hands-on experience managing Discord and Telegram communities (Reddit is a strong plus)
- Experience working with and implementing bots on Discord and Telegram, including moderation and engagement automation
- Ability to manage existing bots and support the rollout of new automation tools
- Basic image editing skills for community content (e.g. resizing, light edits)
- Excellent written communication skills with a strong customer-first mindset
- Comfortable operating in high-volume or fast-paced online environments
- Strong judgement when handling sensitive, emotional, or escalated user interactions
- Highly organised, with the ability to manage multiple conversations simultaneously
- Strong interpersonal skills and ability to collaborate cross-functionally
- Comfortable working independently while following established guidelines and tone of voice.
Benefits
- Great time off policy
- Flexible working hours and remote working
- Annual training and development allowance
- Career progression opportunities within a fast-paced FinTech environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
community managementmoderationonline customer engagementDiscordTelegramRedditbot managementimage editingautomation tools
Soft skills
written communicationcustomer-first mindsetjudgementorganisational skillsinterpersonal skillscollaborationindependencecreativityprofessionalism