Wiremind

Senior Technical Writer – Permanent Contract

Wiremind

full-time

Posted on:

Location Type: Remote

Location: France

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Job Level

Senior

About the role

  • As Wiremind scales to meet enterprise customer needs, improve documentation so it remains clear, consistent, and easy to navigate.
  • Document features, workflows, screens, business rules, and core concepts.
  • Clarify user journeys, best practices, and usage guidelines.
  • Maintain a clear documentation structure and reusable templates.
  • Keep French and English versions aligned and up to date.
  • Explain revenue management (RM) and optimization concepts and how CAYZN supports them.
  • Make complex topics understandable (logic, parameters, outcomes).
  • Produce explainable content to support trust and adoption.
  • Ensure consistency across French and English.
  • Build a self-service knowledge base (FAQ, how-to, troubleshooting).
  • Define information architecture (categories, tags, glossary).
  • Create reusable, AI-ready pages (one topic per page, clear writing, examples).
  • Turn recurring CS/support questions into durable content.
  • Own documentation quality and freshness, and establish review and maintenance cycles.
  • Work closely with Product, Design, Data/AI, Engineering, and Customer Support.
  • Prioritize documentation improvements based on customer feedback and real friction points.

Requirements

  • 5–10 years of experience as a Technical Writer, Documentation Specialist, or Knowledge Manager.
  • Experience with complex B2B products (SaaS platforms, business tools, data-driven software).
  • Strong hybrid technical × product profile with a product-first mindset.
  • Ability to understand technical topics and translate them for non-technical audiences.
  • Education: ideally an engineering background.
  • Fluent French and English (professional level required) with the ability to produce high-quality written content in both languages.
  • Excellent writing and synthesis skills.
  • High autonomy and strong attention to detail.
  • Nice to have: experience in passenger transportation.
  • Experience with pricing, revenue management, optimization, or AI-driven products.
  • Previous work in environments where documentation is a key adoption/support lever.
Benefits
  • A self-funded startup with a strong technical identity.
  • Beautiful 800 m² offices in the heart of Paris (Boulevard Poissonnière).
  • Attractive compensation indexed to performance.
  • A caring and stimulating team that encourages skills development through initiative and autonomy.
  • A learning environment with opportunities for growth.
  • A complex and meaningful product at the intersection of pricing, data, and optimization.
  • Close collaboration with Product, Engineering, and Data/AI teams.
  • High-impact role focused on customer autonomy and product adoption.
  • Access to WellPass at a preferential rate to support wellbeing.
  • A strong company culture (monthly afterworks, regular technology and product meetings, annual off-site seminars, team-building).
  • An annual budget for your IT equipment.
  • Partnership with the People & Baby network of inter-company nurseries to help with childcare for children aged 0 to 3.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical writingdocumentationinformation architecturecontent creationB2B productsSaaS platformsrevenue managementoptimizationAI-driven productswriting in French and English
Soft Skills
attention to detailsynthesis skillsautonomycommunicationcollaborationcustomer feedback prioritizationclarification of complex topicsuser journey understandingbest practices documentationcontent explainability