Winsupply

Administration

• Effectively and accurately administrate the processing of warranty parts and labor claims per terms of the Rinnai warranty provided on Rinnai and OEM various product lines.
• Research and provide resolution to all disputed processed claim inquiries.
• Development of necessary reports/information to assist in control of warranty expense through the identification of significant drivers of service calls and/or component part replacements.
• Process warranty parts and labor claims ensuring credits/payments are within established Rinnai warranty policies.
• Research and settle disputes with service providers related to rejected claims or on inaccurate, unreasonable, or unsubstantiated charges on processed claims.
• Development/preparation/distribution of warranty reports which identify top expense drivers, allowing Rinnai leadership to control warranty expense through product quality improvements or policy changes.
• Coordination of all Authorized Service Provider information and timely and effective communication to all ASP’s as related to distribution of material, Tech Bulletins, letters of termination, etc.
• Maintain detailed and current knowledge of the Company’s products and warranties.
• Other duties and responsibilities as required.

Warranty, Quality Reporting Administrator