Boiler/Hydronic Tankless Technical Support Specialist

Winsupply

Technical Support Specialist for Rinnai managing technical inquiries and support remotely. Liaising with other departments and maintaining product quality standards.

Posted 5/22/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide telephone support to answer inquires on service, installation and troubleshooting procedures for all Rinnai products.
Responsible for following through with repairs, rework, rebuilding and/or maintenance on all products returned to Rinnai, to include documenting results of failure analysis on product.
Liaise with Sales, Marketing, Engineering and Service staff to maintain an understanding of product features/specifications and quality controls standards.
Liaise with Field Sales/Service organizations and Engineering in gathering and documenting information on potential quality/performance issues.
To include providing input/suggestions on possible corrective actions.
Ensure records of all work orders, quality control reports, failure analysis, RGA’s, credits, returns, shipping request, etc. are completed with details related to work and/or services performed.
Maintain company provided tools, equipment, and property.
Embrace and support growing business demands in a changing environment
Other duties and responsibilities as required
Awareness and compliance of Company Policies and Procedures

Requirements

What you’ll need

Technical Associate degree in plumbing or electrical engineering (or equivalent related professional experience)
Relevant licensure preferred
3-5 years of proven and demonstrated technical appliance repair experience
Background in electronics, plumbing systems, hydronics and/or boiler systems a plus
Effective communication skills, both written and verbal with the ability to present in front of groups
Knowledge and use of Word, Excel, and PowerPoint
High degree of technical analysis
Ability to work with various levels of people/customers/teams
Customer/Quality discipline
Professional approach; confidence in dealing with people
Commitment to achieving business goals
Strong technical / customer service orientation
High levels of personal integrity, honesty
Team player able to operate with a great deal of independence
Multilingual proficiency in Spanish or French is preferred but not required

Benefits

Comp & perks

Best-in-class health benefit programs that provide eligibility on 1st day of employment
401k match
Paid Volunteer Community Service Day

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical appliance repairfailure analysisplumbing systemselectrical engineeringhydronicsboiler systemstechnical analysiscustomer service orientation

Soft Skills

effective communicationteam playerprofessional approachconfidence in dealing with peoplecommitment to achieving business goalshigh levels of personal integrityability to work with various levels of people

Certifications

Technical Associate degreerelevant licensure