Manage prior authorizations and related administrative paperwork
Document new patient and referral intake
Manage appointment bookings, cancellations, and rescheduling for patients and healthcare providers.
Input patient information, medical records (CPT, ICD-10, HCPCS), and billing date into EMR/EHR systems
Assist with processing insurance claims, verifying patient insurance information, and handling billing inquiries, concerns, and documentation.
Respond to incoming patient inquiries, providing information and directing them to the appropriate healthcare professional.
Assist in analyzing healthcare data, preparing reports, and maintaining records.
Ensure HIPAA compliance, privacy regulations, and maintenance of patient confidentiality.
Coordinate the sending of medical records to various departments, healthcare providers, and professionals as directed by the Managing Physician.
Ad hoc tasks

Requirements

Bachelor's degree in medical fields or the pharmaceutical-related industry
At least 3 years experience as a Medical Virtual Assistant, experience in Psychiatry or Psychiatric Clinic strongly preferred.
Excellent English communication skills both written and verbal (At least C1 level)
Solid understanding of medical terminologies and practices
Proficient in EHR/EMR systems and ability to troubleshoot common technical issues
Understanding of healthcare privacy regulations
Strong interpersonal skills
Solid organizational & time management skills with keen attention to details
Tech savvy & familiar with current technologies, like desktop sharing, cloud services, and VoIP
Able to work on a graveyard shift

Benefits

Performance Incentives
Job Security and Stability
Paid Training
Inclusive Culture
Upskilling Opportunities
100% Work-From-Home
Exceptionally Supportive Team
Opportunities for Career Growth
Fun Work Environment
Holiday & Overtime Pay

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

medical terminologyEHR systemsEMR systemsCPT codingICD-10 codingHCPCS codinginsurance claims processingdata analysisreport preparationbilling documentation

Soft skills

communication skillsinterpersonal skillsorganizational skillstime managementattention to detail

Certifications

Bachelor's degree in medical fieldsBachelor's degree in pharmaceutical-related industry