Windward Consulting

ServiceNow Architect

Windward Consulting

full-time

Posted on:

Location Type: Remote

Location: Virginia • United States

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Tech Stack

ITSMJavaServiceNowSQL

About the role

  • Design, architecture, development, and implementation of new applications on the ServiceNow platform
  • Hands on experience with multiple implementations of the core suite of ServiceNow applications (Incident, Problem, Change, Service Catalog, Service Request)
  • Designing and implementing multiple integrations to 3rd party systems
  • Support Pre-Sales activities and calls with potential customers
  • Collection of requirements and defining approaches and technical solutions
  • Development of levels of effort and staffing recommendations for projects
  • Documenting solutions and project approaches in rough order of Magnitude (ROM) and Statements of work (SOW)
  • Leverage both proven and innovative technology approaches to solve challenging business problems
  • Provide technical assessments, written documentation and technical expertise
  • Design and enhance reporting solutions within ServiceNow together with supporting tooling configurations and/or functional specifications
  • Communicate with the customer in technical/non-technical terms and provide suitable solutions
  • Provide product and solutions demonstrations and workshops
  • Collaborate with System Administrators and ServiceNow Support concerning strategies and technical aspects of platform upgrades
  • Advise on options, risk and impacts on business processes and technical architecture
  • Work with ServiceNow and Technology Vendors to provide direction and assistance to the ServiceNow Practice

Requirements

  • BA/BS degree or equivalent work-related experience
  • 5+ years of experience as a key technical resource for large scale ITSM solutions in client environments
  • At least 3 years should be as ServiceNow Architect or ServiceNow Solution Consultant
  • Proven successful oversight of several ServiceNow implementations
  • Ability to meet the expectations and requirements of the internal customers and senior management
  • Excellent verbal and written communications skills
  • Ability to provide technical leadership and professional guidance to managers, team, and vendors
  • Working knowledge of Active Directory, LDAP and Single Sign-On (SSO) Integrations with ServiceNow
  • Experience with Java Scripting, DHTML, CSS, AJAX, XML, HTTP, Database technologies such as JDBC, SQL
  • ServiceNow Certified Implementation Specialist Certification
  • ServiceNow Certified Application Developer Certification
  • ServiceNow Certified System Administrator Certification
Benefits
  • Medical
  • Dental
  • Vision
  • Flexible Spending Accounts
  • Short Term Disability
  • Long Term Disability
  • Life Insurance and AD&D
  • Option to purchase additional Life Insurance and AD&D
  • Paid Time Off
  • Personal Leave
  • Holidays
  • 401(k) plan with company match
  • Work/life balance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ServiceNowJava ScriptingDHTMLCSSAJAXXMLHTTPJDBCSQLITSM
Soft Skills
communicationtechnical leadershipprofessional guidancecollaborationcustomer serviceproblem-solvingdocumentationrequirements gatheringpresentation skillsstakeholder management
Certifications
ServiceNow Certified Implementation SpecialistServiceNow Certified Application DeveloperServiceNow Certified System Administrator