ServiceNow Business Analyst – SPM
Windward Consulting
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
Tech Stack
About the role
- Engage business stakeholders to identify, document, and prioritize functional and non-functional requirements for ServiceNow implementations
- Translate business needs into clear, actionable user stories and acceptance criteria
- Conduct workshops, interviews, and process mapping sessions to capture as-is and to-be workflows
- Partner with ServiceNow developers, architects, and platform owners to translate requirements into configuration, workflows, and automation
- Validate design proposals and ensure alignment with ServiceNow best practices and platform capabilities
- Support data model, integration, and UI/UX design discussions
- Participate in sprint planning, backlog grooming, and UAT cycles within an Agile or hybrid delivery framework
- Define and execute test cases; coordinate user acceptance testing and issue resolution
- Configure solutions within the ServiceNow SPM suite, including Demand Management, Project Portfolio Management, Resource Management, and Agile Development
- Ensure delivered solutions meet defined requirements and quality standards
- Contribute to process documentation, training materials, and continuous improvement initiatives
- Support Agile, Waterfall, and Hybrid development methodologies across diverse client environments
- Serve as the liaison between business units, IT, and the ServiceNow delivery team
- Provide project updates, status reports, and documentation for decision-making and governance
- Conduct training sessions and create user guides as needed
Requirements
- Bachelor’s degree in Information Systems, Business Administration, Computer Science, or related field
- 3–5+ years of business analysis experience, with at least 2 years focused on ServiceNow implementations
- Deep understanding of Strategic Portfolio Management concepts, including demand, ideation, resource planning, and prioritization
- Proven experience implementing ServiceNow SPM for enterprise clients
- Experience with SPM and one or more additional ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM, ITBM, SPM, or custom applications)
- Demonstrated experience in requirements gathering, process design, and user story creation in an Agile environment
- Familiarity with Agile, Waterfall, and Hybrid development methodologies
- Familiarity with ServiceNow data structures, tables, and workflows
- Strong analytical and problem-solving skills with attention to detail
- Excellent communication, facilitation, and stakeholder management skills
- Understanding integration points with other enterprise systems (e.g., HR, ERP, monitoring tools)
- Experience with ITIL processes and frameworks
- Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)
- ServiceNow Certified System Administrator
Benefits
- Medical
- Dental
- Vision
- Flexible Spending Accounts
- Short Term Disability
- Long Term Disability
- Life Insurance and AD&D
- Option to purchase additional Life Insurance and AD&D
- Paid Time Off
- Personal Leave
- Holidays
- 401(k) plan with company match
- Work/life balance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ServiceNowStrategic Portfolio Managementrequirements gatheringprocess designuser story creationconfigurationtest case executiondata modelintegrationUI/UX design
Soft Skills
analytical skillsproblem-solving skillsattention to detailcommunication skillsfacilitation skillsstakeholder managementcollaborationtrainingdocumentationcontinuous improvement
Certifications
Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)ServiceNow Certified System Administrator