ServiceNow Technical Project Manager
Windward Consulting
full-time
Posted on:
Location Type: Remote
Location: United States
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Tech Stack
About the role
- Own and drive the delivery of ServiceNow projects, managing scope, schedule, budget, and resources from initiation through closure.
- Cultivate relationships, gather requirements, and communicate status across business units and technical teams.
- Work with team members to conduct workshops and interviews to capture workflows, translate business needs into actionable user stories, and define project roadmaps.
- Mentor and guide project team members, ensuring accountability and adherence to project goals and best practices.
- Organize and facilitate Agile ceremonies (sprint planning, backlog grooming, stand-ups), and support hybrid delivery models as needed.
- Ensure solutions meet defined requirements and quality standards, coordinate user acceptance testing, and resolve issues.
- Proactively identify, track, and mitigate project risks and issues, escalating concerns as appropriate.
- Collaborate with ServiceNow developers and architects to ensure platform configurations, workflows, and integrations align with organizational goals and technical standards.
Requirements
- Bachelor's degree in Information Systems, Business Administration, Computer Science, or related field.
- One or more certifications across Project Management Professional (PMP), Certified Associate in Project Management (CAPM), Certified Scrum Master (CSM), or equivalent or greater.
- 3–5+ years of project management or business analysis experience, with at least 2 years focused on ServiceNow implementations.
- Demonstrated experience facilitating requirements gathering, process design, and user story creation in Agile environments.
- High level familiarity with ServiceNow data structures, tables, and workflows.
- Strong analytical, problem-solving, and stakeholder management skills.
- Excellent communication, facilitation, and stakeholder management skills.
- Experience with ITIL processes and frameworks.
- ServiceNow Certified System Administrator preferred
- Additional ServiceNow certifications in areas such as ITOM, SecOps, GRC, or ITSM preferred
Benefits
- Medical
- Dental
- Vision
- Flexible Spending Accounts
- Short Term Disability
- Long Term Disability
- Life Insurance and AD&D
- Option to purchase additional Life Insurance and AD&D
- Paid Time Off
- Personal Leave
- Holidays
- 401(k) plan with company match
- Work/life balance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementbusiness analysisAgile methodologiesrequirements gatheringprocess designuser story creationServiceNow implementationsdata structuresworkflowsITIL processes
Soft skills
analytical skillsproblem-solving skillsstakeholder managementcommunication skillsfacilitation skillsmentoringaccountabilitycollaborationrisk managementissue resolution
Certifications
Project Management Professional (PMP)Certified Associate in Project Management (CAPM)Certified Scrum Master (CSM)ServiceNow Certified System AdministratorServiceNow ITOM certificationServiceNow SecOps certificationServiceNow GRC certificationServiceNow ITSM certification