ServiceNow Product Owner
Windward Consulting
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ERPITSMServiceNow
About the role
- Define and maintain the ServiceNow product vision and roadmap aligned with organizational objectives
- Provide clear decision authority for ServiceNow work intake by triaging, evaluating, and prioritizing incoming requests to ensure alignment with business objectives and platform standards
- Own and prioritize the ServiceNow backlog, including enhancement requests, defects, and new capabilities, ensuring all work is refined and delivered based on business value
- Engage stakeholders to gather, refine, and prioritize requirements to ensure alignment with platform standards and business objectives
- Collaborate with ServiceNow developers, architects, and platform owners to translate requirements into platform configurations, workflows, and automation, ensuring alignment with best practices and platform capabilities
- Ensure platform work remains focused on delivering measurable business outcomes
- Provide subject matter expertise and trusted guidance for assigned ServiceNow application modules, ensuring best practices are followed by both customer and delivery teams
- Manage dependencies, risks, and trade-offs associated with multiple ServiceNow initiatives
- Drive platform governance, documentation standards, and long-term scalability of the ServiceNow ecosystem
- Track platform performance, adoption metrics, and business outcomes to drive continuous improvement and maximize platform value
- Support release planning, change management processes, and production deployments
Requirements
- Bachelor’s degree in Information Technology, Business Administration, Computer Science, or related field
- 3-5+ years of experience working with ServiceNow platforms, including experience as a Product Owner or Business Analyst
- Demonstrated experience facilitating requirements gathering through workshops, interviews, and system reviews
- Experience designing processes and writing user stories within an Agile environment
- Familiarity with ServiceNow data structures, tables, and workflows
- Strong analytical and problem-solving skills with high attention to detail
- Excellent communication, facilitation, and stakeholder management skills
- Understanding of integration points with other enterprise systems (e.g., HR, ERP, monitoring tools)
- Experience with ITIL processes and frameworks
- Certified Implementation Specialist – IT Service Management (CIS-ITSM)
- ServiceNow Certified System Administrator
Benefits
- Medical
- Dental
- Vision
- Flexible Spending Accounts
- Short Term Disability
- Long Term Disability
- Life Insurance and AD&D
- Option to purchase additional Life Insurance and AD&D
- Paid Time Off
- Personal Leave
- Holidays
- 401(k) plan with company match
- Work/life balance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ServiceNowAgileuser storiesrequirements gatheringprocess designdata structuresworkflowsITILintegration pointsplatform configurations
Soft skills
analytical skillsproblem-solving skillsattention to detailcommunication skillsfacilitation skillsstakeholder managementcollaborationdecision makingrisk managementcontinuous improvement
Certifications
Certified Implementation Specialist – IT Service Management (CIS-ITSM)ServiceNow Certified System Administrator