Customer Experience Specialist
Windquest Group
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Consistently exceed all customer expectations.
- Respond to incoming inquiries on orders, product, and pricing with a focus on First Call Resolution.
- Resolve all customer complaints/issues with a sense of urgency.
- Multi-task across multiple platforms and conversations, prioritizing phone calls.
- Thorough communication with internal partners and customers.
Requirements
- One or more years of related experience and/or training in an office environment.
- Self-directed in completion of daily work and the ability to multi-task.
- Ability to communicate effectively and professionally with external customers and/or co-workers (internal customers).
- Proficient in using Microsoft Office (Word, Excel, Outlook).
Benefits
- Paid parental leave
- Scholarship reimbursement
- 401k match
- Benefits effective day one of employment
- Paid short term disability leave
- Flexibility with work from home
- Generous PTO policy that starts on day one
- Paid holidays
- Health and wellness program
- Employee discount program within our family of companies
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Microsoft OfficeWordExcelOutlook
Soft skills
customer servicecommunicationmulti-taskingproblem-solvingself-directedprofessionalismurgency