Windquest Group

Account Manager

• Grow sales and gross profit using relationship-based selling techniques with existing and new customers
• Generate highly profitable sales and create customer loyalty by leveraging value-added services
• Build customer loyalty and retention through daily outbound calls and face-to-face visits
• Establish relationships with existing customers and qualify their needs to present Marketlab’s solutions
• Exceed goals and objectives of various outbound contact situations
• Gain greater share of customers’ annual spend of consumable goods
• Provide dedicated account management and pro-actively engage with customers for any issues or opportunities regarding Marketlab’s services, products, samples, sourcing, and quoting
• Work with product development and purchasing team to source customer product requests including securing pricing and availability and discount terms
• Prepare and present quotations to customers establishing pricing based on profit margin guidelines
• Follow up on the status and close the sale
• Contact targeted customers to better understand customer needs and establish the company as a preferred supplier
• Enter and maintain accurate customer and pertinent data for new and current customers into CRM database
• Continuously build skill level with product knowledge, market segment knowledge, sales skill training and studies
• Work cross-functionally with Marketing, Product Management, Customer Experience, etc. to keep management up-to-date on market conditions and competitive situations
• Make suggestions and proposals for ways to improve effectiveness
• Troubleshoot problems regarding established customer accounts
• Answer questions regarding account activity, products, etc. and partner with internal resources to address complaints
• Work with the marketing team to share industry insight, customer feedback and implement marketing specific campaigns

Customer Support

• Consistently exceed all customer expectations.
• Respond to incoming inquiries on orders, product, and pricing with a focus on First Call Resolution.
• Resolve all customer complaints/issues with a sense of urgency.
• Multi-task across multiple platforms and conversations, prioritizing phone calls.
• Thorough communication with internal partners and customers.

Customer Experience Specialist

• Grow sales and gross profit using relationship-based selling techniques with existing and new customers.
• Generate highly profitable sales and create customer loyalty by leveraging value-added services.
• Build customer loyalty and retention through daily outbound calls and face-to-face visits.
• Establish relationships with existing customers and qualify their needs to present Marketlab’s solutions.
• Exceed goals and objectives of various outbound contact situations.
• Gain greater share of customers’ annual spend of consumable goods.
• Provide dedicated account management and pro-actively engage with customers for any issues or opportunities regarding Marketlab’s services, products, samples, sourcing, and quoting.
• Work with product development and purchasing team to source customer product requests including securing pricing and availability and discount terms.
• Prepare and present quotations to customers establishing pricing based on profit margin guidelines Follow up on the status and close the sale.
• Contact targeted customers to better understand customer needs and establish the company as a preferred supplier.
• Enter and maintain accurate customer and pertinent data for new and current customers into CRM database.
• Continuously build skill level with product knowledge, market segment knowledge, sales skill training and studies.
• Work cross-functionally with Marketing, Product Management, Customer Experience, etc. to keep management up-to-date on market conditions and competitive situations.
• Makes suggestions and proposals for ways to improve effectiveness.

Account Manager

Customer Experience Specialist

Account Manager – Colorado, New Mexico, Kansas