Customer Experience Specialist

Windquest Group

Customer Experience Specialist answering inquiries and resolving complaints for Marketlab’s healthcare partners. Delivering exceptional service and communication in a remote role.

Posted 6/24/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Consistently exceed all customer expectations.
Respond to incoming inquiries on orders, product, and pricing with a focus on First Call Resolution.
Resolve all customer complaints/issues with a sense of urgency.
Multi-task across multiple platforms and conversations, prioritizing phone calls.
Thorough communication with internal partners and customers.

Requirements

What you’ll need

One or more years of related experience and/or training in an office environment.
Self-directed in completion of daily work and the ability to multi-task.
Ability to communicate effectively and professionally with external customers and/or co-workers (internal customers).
Proficient in using Microsoft Office (Word, Excel, Outlook).

Benefits

Comp & perks

Paid parental leave
Scholarship reimbursement
401k match
Benefits effective day one of employment
Paid short term disability leave
Flexibility with work from home
Generous PTO policy that starts on day one
Paid holidays
Health and wellness program
Employee discount program within our family of companies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Microsoft OfficeWordExcelOutlook

Soft Skills

customer servicecommunicationmulti-taskingproblem-solvingself-directedprofessionalismurgency